Digital freight forwarder Twill co-creates with Nordics customers

The Hague, NL – 13 September 2018Twill, a digital freight forwarder designed to make shipping simple, has extended its reach into the Nordics and is now operating in Denmark and Sweden.

The benefits of using an easy-to-use online platform like Twill are plenty – customers are able to gain control of their shipments and benefit from improved visibility at all stages in the process, with instant access as to what is happening where. In addition to providing greater transparency, Twill also offers instant price quotes and booking as well as simplified paperwork and proactive customer care. One of the platform’s key unique features is that the customers can be a part of its development. Co-creating with customers is a key part of how Twill develops and how new features are added, meaning that they play a vital role in shaping the future of the platform, and specific customer requests can be built on quickly.

Troels Stovring, CEO of Twill commented: “We’ve come a long way in just over 16 months, and Twill’s future is bright – we are continuously developing the platform in collaboration with our customers adding features that are most relevant and helpful for them. We have an enormous opportunity in the Nordics and we want to attract new customers to help us on our journey. We are bringing something totally new to the market which will transform the ways in which our customers will do business and we are excited to see how Twill continues to develop in this space.”

Ricco Poulsen, Chief Operations Officer for Nordics and Eastern Europe at Damco added: “The world is already becoming more and more digital around us, and with Twill we are challenging the fundamentals and changing perceptions in the freight forwarding industry. We want to be the market leader in digital solutions and our investment in this area will bring significant benefits to our small and medium customers, old and new. There are a number of ways in which Twill will continue to develop and support customers over the coming months, and we look forward to playing our part in that.”

Klaus Schroeder Pagh, Chief Commercial Officer for Nordics and Eastern Europe at Damco concluded: “The visibility that Twill provides means that our customers can see instantly what is happening where. And that includes everything from high-level milestones right down to identifying that a specific document is missing. Traditionally in freight forwarding, we are not used to that level of visibility – but Twill is leading the way here.”

As part of its ongoing global roll-out, Twill is now present in 19 countries around the world.

Customers can now place a booking to Denmark and Sweden by visiting the company’s website: www.twill.net/signup

 

Notes to editor:

For more information:
Claire Grant, Athene Communications
T: +44(0)1733 207344 | E: claire.grant@athene-communications.co.uk

About Twill

Born out of a desire to simplify shipping for its customers, Twill is a digital freight forwarder. Launched in April 2017, Twill enables you to book, manage and monitor your shipments at the click of a button – from quotation and documentation right through to delivery.

Building on the expertise of its partner company Damco, Twill’s agile approach to the development of freight forwarding means that it can be responsive as the market continues to evolve. Dedicated Twill customer care teams at origin and destination countries make the process as simple as possible.

Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, US, Mexico, France, Spain, Slovakia, The Netherlands, Belgium, Luxembourg, Thailand, Malaysia, Poland or the Czech Republic.

With Twill, shipping has never been simpler.

Twill cible les petites et moyennes entreprises en France

La Haye, Pays-Bas – le 18 juin 2018Twill, un transitaire numérique, dont l’ambition est de simplifier le transport maritime, lance aujourd’hui des services à destination des entreprises qui importent en France des marchandises en provenance de Chine, d’Inde, du Vietnam et d’Indonésie.

Twill offre aux clients une visibilité de bout en bout en fournissant un accès en ligne rapide aux tarifs, la centralisation de tous les documents et une équipe de service client proactive qui tient les clients informés en continu.

Troels Stovring, le PDG de Twill ajoute : « Les petites et moyennes entreprises n’ont souvent pas les ressources nécessaires ni le temps de réserver leur expédition en employant la méthode à l’ancienne qui prend du temps. Elles ont besoin de se concentrer sur leur cœur de métier et de fournir un excellent service client à leurs propres clients. En offrant un processus d’opérations de transit très simple, Twill permet à ses clients de consacrer beaucoup moins de temps à leur gestion logistique. Nous sommes très heureux d’ouvrir la voie en développant de nouveaux outils numériques sur le marché français, et nos équipes (les « Twillers ») sont impatientes de répondre à notre première réservation française sur la plateforme ! »

Olivier Sainterent, PDG France et Israël chez Damco a déclaré : « Depuis 2010, nos opérations en France ne cessent de se développer, mais notre objectif est de conserver les petites et moyennes entreprises clientes. Nous comptons sur Twill pour nous aider à améliorer notre service à destination de ce segment en offrant un processus d’opérations de transit très simple et convivial. Par expérience, nous savons que le marché français est généralement perçu comme assez conservateur, mais Twill nous offre une excellente occasion d’encourager nos clients à se lancer dans l’aventure numérique. Nous sommes convaincus que c’est l’avenir des opérations de transit.»

Les clients peuvent maintenant effectuer une réservation pour importer en France directement sur le site web de l’entreprise : www.twill.net/sign-up-fr

 

Note à l’attention des rédacteurs:

Pour avoir des informations supplémentaires :
Claire Grant, Athene Communications
T : +44(0)1733 207344 | E : claire.grant@athene-communications.co.uk

À propos de Twill
Né de l’ambition de simplifier le transport maritime pour ses clients, Twill est un transitaire numérique. Créé en avril 2017, Twill vous permet de réserver, gérer et surveiller vos expéditions d’un clic sur un bouton, de l’établissement du devis jusqu’à la livraison en passant par la documentation.

S’appuyant sur l’expertise de son partenaire Damco, l’approche agile de Twill pour le développement des opérations de transit lui permet d’être réactif et de suivre l’évolution du marché. Les équipes dédiées au service client de Twill dans les pays d’origine et de destination simplifient le plus possible le processus.

Twill offre actuellement des services de transport maritime de conteneur complet de porte à porte, pour l’importation de marchandises en provenance de Chine (y compris Hong Kong et les territoires de Taïwan), d’Inde, du Vietnam ou d’Indonésie vers le Royaume-Uni, les États-Unis, le Mexique, la France, l’Espagne, la Slovaquie, les Pays-Bas, la Belgique, le Luxembourg, la Pologne ou la République tchèque.

Avec Twill, le transport maritime n’a jamais été aussi simple. www.twill.net

Twill targets small and medium sized customers in France

The Hague, NL – 18 June 2018 – Twill, a digital freight forwarder designed to make shipping simple, has today gone live for companies importing goods into France from China, India, Vietnam, and Indonesia.

Twill offers end to end visibility for customers by providing fast online access to pricing, all paperwork stored in one place, and a proactive customer care team keeping customers continuously up to date.

Troels Stovring, CEO of Twill added: “Small and medium customers often don’t have the resource or time to book their shipment in the old-fashioned, time-consuming way. They need to remain focused on their core business and provide excellent customer service to their own customers. By offering a very simple freight forwarding experience in Twill, they are enabled to do and typically spend much less time focused on their logistics. We’re excited to be leading the way in developing new digital tools in the French market, and our Twillers are looking forward to getting started – we can’t wait to fulfil our first French booking on the platform!”

Olivier Sainterent, CEO France and Israel at Damco commented: “We have seen significant growth in France year on year since 2010 but our challenge is retaining small and medium-sized customers. We fully expect that Twill will help us to better serve this segment by offering a very simple, easy to navigate freight forwarding experience. From experience, we know that the French market is generally seen as quite conservative but with Twill we have a huge opportunity to encourage our clients on their digital journey. We’re 100% convinced that this is the future of freight forwarding.”

Customers can now place a booking for import to France by visiting the company’s website: www.twill.net/sign-up

 

Notes to editor:

For more information:
Claire Grant, Athene Communications
T: +44(0)1733 207344 | E: claire.grant@athene-communications.co.uk

About Twill
Born out of a desire to simplify shipping for its customers, Twill is a digital freight forwarder. Launched in April 2017, Twill enables you to book, manage and monitor your shipments at the click of a button – from quotation and documentation right through to delivery.

Building on the expertise of its partner company Damco, Twill’s agile approach to the development of freight forwarding means that it can be responsive as the market continues to evolve. Dedicated Twill customer care teams at origin and destination countries make the process as simple as possible.

Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, US, Mexico, France, Spain, Slovakia, The Netherlands, Belgium, Luxembourg, Poland or the Czech Republic.

With Twill, shipping has never been simpler. www.twill.net

Damco pioneers industry-first digital freight forwarding platform – Twill in India

Deepens A.P. Moller Maersk’s vision to digitize the world’s shipping & logistics industry

• Currently being launched for FOB Imports from Asia. CIF export and import lanes to be live by Q318.
• Expected to transform the Indian shipping and logistics industry with its simple, easy to use interface, adding visibility and cost transparency.

Mumbai, India, June 04, 2018. DAMCO, part of A.P. Moller – Maersk, and one of the world’s leading providers of end-to-end supply chain management services, today announced the launch of Twill (www.twill.net), its new digital freight forwarding service into India. The new easy-to-use online platform provides greater control of shipments by offering instant price quotes and booking, transparency and tracking services, simplified paperwork and proactive customer care.

“The shipping and logistics industry today is filled with emails, phone calls and document-heavy processes which can lead to huge delays in getting quotes, a lack of flexibility to change routes mid-shipment, and a lack of transparency for customers in pricing, location data, and issue resolution. Twill, like the name suggests, is like a tightly woven fabric that consolidates different strands of the supply chain together to make shipping simple. Resonating with the Indian government’s ‘Digital India’ initiative, we truly believe this is the right time to go live in the country, and we’re excited to be paving the way for digitization in this industry,” explains Twill’s CEO Troels Stovring.

As per a study by Confederation of Indian Industry (CII), the indirect costs of Indian trade accrued from unreliable transport services and regulatory delays are as high as 38 – 47 percent of the total logistics cost which can be reduced by 8-10 percent by digitisation in the industry which will eventually boost India’s competitiveness and contribute additional revenues of up to US $5.5 billion annually (source: CII’s Stimulating India’s EXIM Growth). Industry digitization is an important pillar for growth and digital innovation is vital in revolutionizing global supply-chain management.

Below is a summary of Twill’s current core services:

Easy booking – Traditionally, the quotation and booking process can take 3 to 4 business days with back and forth communication. With Twill, 80% of bookings are quoted and completed within 3 minutes, in just a few clicks. 30% of them are even done within 1 minute.
Track & Trace – Visibility is a huge priority for Twill. The platform selectively displays major milestones to customers in real time. Internally, Twill uses more than 40 milestones for the customer care team to control the operation process and be ahead of any potential exceptions.
Centralized paperwork – Often in the shipping process, documents are late or wrong, potentially causing significant financial loss to customers. Twill facilitates the document flow in the process and gives transparency. The platform has more than 5,700 documents uploaded and flowing among different parties.
24/7 Customer Care – Exceptions are unavoidable in logistics sometimes. All customers want is to be well informed and taken care of, and Twill’s operation dashboard helps to do that. Combined with Twill’s people on the ground in each country in which the platform is live, customers can rest assured that the customer care team is always on top of exceptions and have expertise to minimize any possible impact.

About Twill
Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, Spain, Benelux, Poland, Mexico, the US, India or the Czech Republic. Being a partner to Damco, Twill can use the company’s existing footprint across the globe as it plans to expand its services across 15 more countries by this year.

About DAMCO
DAMCO, part of A.P. Moller – Maersk, is the world’s leading provider of freight forwarding and supply chain management services. DAMCO has been providing customers with transportation and logistics solutions that support the way they want to do business for more than 100 years.
In India, DAMCO was established in 1992 and has emerged to become the largest supply chain consolidator, largest export ocean freight player and on the rise in Airfreight (among top 20). DAMCO has 9 offices spread across 8 cities and more than 450 employees who move freight for customers in sectors like FMCG, retail, chemicals, lifestyle, technology and automotive. Get more information at www.damco.com

About A.P. Moller – Maersk
A.P. Moller – Maersk is an integrated container logistics company working to connect and simplify its customers’ supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 76,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere – all over the world. Get more information at www.maersk.com

Press Contact
Cohn & Wolfe Six Degrees
Naina Shetty / Aditya Karlekar
+91-9819703379 / +91-9930933882
nainas@sixdegreespr.co.in/ adityak@sixdegreespr.co.in

How Twill made shipping simple for Nova Leathers

The shipping industry is complex and at any one time there are hundreds of carriers traversing the seas and in ports, susceptible to a multitude of factors that might cause delays; whether that’s weather or last-minute cargo changes or port issues.

These delays can be particularly difficult for those companies who deal with independent retailers. This was the case earlier this year when UK company, Nova Leathers, experienced delays with their cargo.

Dealing with delays

Rob Pearn at Nova Leathers spoke about issues they faced: “We often deal with independent retailers, as well as chains and department stores, and for them their cargo is crucial and a delay can be costly. It is of course out of many people’s control – especially if its weather related – but there are costs for us too as distributors, as we face late charges which can be a percentage of the order we were delivering or up to £500. Around peak seasons like Christmas and New Year this is costly to businesses.”

Natasha Varley, Senior Customer Care Ninja at Twill, spoke about how Twill handles delayed cargo: “At Twill we understand how difficult delays can be to deal with and plan for. As a protocol we check the ETAs of our customers’ cargo on a daily basis, ensuring that if we find there is going to be a delay we work through our processes to ensure the customer is notified. This is done within two hours and often even quicker. If a delay is urgent we will pick up the phone and give the customer a call.

“Once we’ve worked to notify the customer we’ll start looking at how we can ensure that their cargo still reaches them on the agreed delivery date. This could mean getting the cargo on an earlier route, or on a different route entirely – which may go to a different port. If this is the case, we will then arrange for the cargo to be transported to the customer. We do our upmost to keep additional costs to a minimum during these changes.” concluded Natasha.

Five clicks and I’m done!

Rob Pearn spoke about Nova Leathers’ experience since working with Twill: “Working with Twill has been really beneficial for us. Where I used to have to call somebody to make a booking, I can now do it all myself – and my supplier is notified at the same time.

“All in all booking with Twill can save me up to a week – because if I get a request for a delivery on a Friday evening, I can simply log into the platform and book it there and then. It’s five clicks of a button and I’m done – there’s no need to wait until Monday.

“Along with the ease of using the platform, I’ve been checking it outside of just booking – as the updates in real time have kept me in the loop and allowed me to make sure everything is on schedule. I can see that new features are being added and the platform is changing and growing, which is great for me and my business.” concluded Rob Pearn.

Who are Nova Leathers?

Based in the United Kingdom, Nova Leathers supply quality leather handbags, and different leather goods in the retail industry.

Twill Tips: Part 2 – Overcoming workload challenges

At Twill we understand that our industry is fast-moving and on any given day we are working with a number of customers to move their cargo all around the world. This means we have to manage our workload and time smartly.

In the first of our two-part blog series we asked a group of our Twillers, from various parts of the business around the world, for their experiences, top tips, methods and general advice in managing their workload and time.

This week we asked them about the biggest challenges for their time management and how they overcome them:

Prepare for uncontrollable forces

Barbara Peric, Head of Operations: “My team is based across the world which means, in my case, that I only have a short amount of time with my team in Asia or America each day. Giving them the same time as my colleagues in Europe can be difficult. Forces like these are out of my control but there are little things I can do – we have a team messaging app called Slack that allows me to set up notifications from certain people or on certain topics. This means if something comes through from our other offices outside of work then I’ll only be notified if it’s urgent – so I can be on top of things; but not picking up emails I don’t need to.”

Guadalupe Fernandez, Customer Care: “I’d agree completely that there are things we can’t control. I find it helps to ensure that, when I’m emailing those colleagues in other countries, I’m being robust in including all the information they might need. Even though I might be tempted to quickly fire off an email, in the long-run this will save us both from sending emails back and forth.”

Trust your team

Sanne de Vries, UI Designer: “From a design perspective, working at Twill is distinctly fast paced. It’s hard to describe the speed at which we develop our product unless you experience it for yourself! This presents challenges in terms of making sure no one is overwhelmed. There comes a point when there just aren’t enough hours in a day! So we need to enable others to make design choices independently. As we grow, we constantly try to find ways to make our work more accessible, so that everyone is aligned and can make use of different components, styles, etc.

“It’s important to give your team the tools to make decisions independently and then trust them to do that – it means products and projects can progress if someone is really busy, or is off work.”

Take your time and know your limits

Raju Kariya, Pricing Manager: “In the midst of life and work things can sometimes get lost in translation – sometimes literally! – or they can be unclear. This means you might assume things or rush tasks. I can speak from experience that it’s important to take your time when dealing with each task you have and ensure that if you’re unclear on anything then don’t be afraid to ask questions.”

Jesper Frandsen, Implementation Specialist: “I would add to that by saying that when you ask those questions, be sure to know what your limits are in your role, or with your knowledge of a task. We all want to move our work forward and support our colleagues, but it’s important to know when you need to say no, or when to ask for help as Raju suggests. It’s about quality as well as quantity.”

Remember to recharge

Sanne de Vries, UI Designer: “One of the lessons I have learnt is knowing what not to spend my time on, and reminding myself to unwind. I try to be mindful about how I spend my time when I’m not working, making sure I do something that helps to recharge. There used to be a time where my mind was never switched off; now I’m learning that having that time to relax is essential in order to be fully focused throughout the working day.”

Twill Tips – Managing your time and workload

At Twill we understand that our industry is fast-moving and on any given day we are working with a number of customers to move their cargo all around the world. We are lucky at Twill to have a dedicated and insightful team that is always looking to support and help each other – but there are still times when we have to manage our own time or processes so that we don’t feel overloaded.

In the first of two blogs we asked a group of our Twillers, from various parts of the business around the world, for their experiences, top tips, methods and general advice in managing their workload and time; that helps them stay on top and meet their goals, short term and long term.

We hope some of these tips might help you in managing your own workload:

Manage your emails and utilise the tools you have

Jesper Frandsen, Implementation Specialist: I usually manage all my tasks within Microsoft Outlook. It is full of great tools for you to structure your work and maintain an overview of all the things you’re juggling – both work and private.

Barbara Peric, Head of Operations: I agree completely, I like to colour-code my calendar with categories like ‘stakeholder meeting’, ‘reminder’ or ‘development’ – so that at a glance I can see the theme of my week. If something I wasn’t expecting comes in, it means I can quickly see the flexibility of my week.

JF: The biggest time killer and stress factor for many people is emails in their inbox. I would really recommend people explore and utilise the tools that programmes like Outlook or Gmail provide to structure your emails and ensure you’re not overloaded.

BP: My inbox has a maximum of 25-30 emails at any given time and these are kept to ‘work in progress’ items. Anything else is categorised in other folders so I don’t get distracted by items that don’t need my immediate attention.

Communicate and give yourself time to work

Sanne de Vries, UI Designer: We only have five people on our product team and divide our resources between two development teams – so it’s important for us to keep our communication channels wide open. In some situations face-to-face communication is vital, so if you’re not sitting with/near the people you tend to talk to daily for work, see if you can change that.

BP: When I’m in the office I tend to do something similar to Sanne and prioritise interaction with my team and colleagues whenever I can, over emails or analytics. I get a lot of information from verbal interactions – which keeps my emails down and also is generally much quicker.

SdV: As well as this in-person interaction it’s equally important to know when to withdraw and have time to focus. At Twill, we work in a dynamic environment where something’s always happening. It’s great to be engaged, but sometimes I need to put on my headphones and get stuff done. It’s important that people respect a person’s need for quiet time.

Plan ahead and prioritise

Raju Kariya, Pricing Manager: I will always make sure I take time at the end of my week to plan my meetings for the following week. Planning my calendar like this is really helpful. I also estimate and block out time for my tasks (not just meetings) whenever I can; being sure to keep some buffer time to accommodate any surprises!

Guadalupe Fernandez, Customer Care: Planning ahead also means prioritising. In the Customer Care team in particular we work in different time zones so I only have a small window to talk to my colleagues in Asia, for example. I might also have a customer who wants to amend a delivery they have planned that day. It’s important that I understand what needs to be done and action those things first.

When you’re really busy you want to do everything at once but that will never be possible, so make sure you prioritise your workload and work through your tasks.

SdV: Old school pen and paper is essential to my process. It really helps me visualise my workload and then prioritise. For my birthday recently my team got me a stack of seven different notebooks – so I guess they know me well!

JF: Everyone has their own method of recording or prioritising – what’s important is knowing which works for you, even if it’s a little different. I personally prefer to use emails – sending myself little notes or pictures if I have an idea in the night, or if I’m in a meeting and know I have to action something later on. Having my inbox structured means these little notes don’t get lost amongst other emails.

Keep an eye out for the second part of this blog soon – where our Twillers will be discussing challenges they’ve faced with their workloads and how they overcame them!

Twill celebrates first anniversary of making shipping simple

Maersk digital freight forwarding start-up is now live in more than 10 countries

The Hague, NL – 16 April 2018 – This week, Twill is celebrating its first anniversary following a year of rapid technology development for the digital freight forwarding platform. The company now operates in more than 10 countries, with ambitions to add 15 more countries to the platform in 2018.

Vincent Clerc, Chief Commercial Officer at Maersk commented: “With Twill, we are making shipping simple for our customers. We are unleashing a new-normal in an industry which is hungry for technological change and our reason for setting up Twill last year was down to the fact that digitalization is at the core of our vision to become the global integrator of container logistics, connecting and simplifying our customers’ supply chains – and that’s truly taking shape thanks to initiatives like Twill.”

Troels Stovring, CEO of Twill also added: “When we started Twill, we were very excited about the opportunity of building a product from scratch. We have achieved a lot in the last 12 months and are making huge progress in making shipping simple, but the journey of Twill is far from finished – our ambitions are still high! We wanted to take this opportunity to reflect our product journey so far – where we started, how far we’ve come, and what lies ahead.”

Where we started

Before Twill was born, the team analyzed a lot of data – studying markets, competitors, conducting ideation sessions.

Troels comments: “Those exercises were helpful but they didn’t give us a concrete idea of what Twill would offer as a product. So we asked ourselves a fundamental question – ‘what problems will Twill solve?’ And the answers became clearer and clearer after we talked to customers.”

Twill’s first tradelane was China to the UK, and from interviews with customers it soon became apparent that shipping was perceived as hugely complicated in their world. After identifying common customer painpoints, Twill’s product vision and value proposition were created.

These conversations also set the number one rule of Twill’s product development – that at its heart, it would always be user-centric.

How far we’ve come

Soon after its initial launch, Twill saw success very quickly. And like every MVP (minimum viable product), as Twill grew the team saw bottlenecks of the product, and identified ways to fix those.

“In terms of customer needs, we have always kept communication open to our customers,” added Troels. “On average, we have around 10 formal customer interviews or testing sessions each month, as well as lot more phone and email conversations. We’re very proud that some of the key features we have developed, such as the most recent pre-booking feature, have all come from customer feedback.”

Today, Twill has four key features:

  • Easy booking – Traditionally, the quotation and booking process can take 3 to 4 business days with back and forth communication. With Twill, 80% of bookings are quoted and completed within 3 minutes, in just a few clicks. 30% of them are even done within 1 minute
  • Track & Trace – Visibility is a huge priority for Twill. The platform selectively displays major milestones to customers in real time. Internally, Twill uses more than 40 milestones for the customer care team to control the operation process and be ahead of any potential exceptions
  • Centralized paperwork – Often in the shipping process, documents are late or wrong, potentially causing significant financial loss to customers. Twill facilitates the document flow in the process and gives transparency. The platform has more than 5,700 documents uploaded and flowing among different parties
  • 24/7 Customer Care – Exceptions are unavoidable in logistics sometimes. All customers want is to be well informed and taken care of, and Twill’s operation dashboard helps to do that. Combined with Twill’s people on the ground in each country in which the platform is live, customers can rest assured that the customer care team is always on top of exceptions and have expertise to minimize any possible impact

What lies ahead

So far, Twill has gained a year’s experience handling Full Container Load (FCL), buyer-controlled freight business (FOB incoterm for example).

In its initial development Twill focused solely on developing the product for the needs of small and medium sized customers. Looking ahead in 2018, the company is ambitious about bringing the platform to more customers. Daisy Zhang, Twill’s Head of Product, explains three new additions to come:

“Firstly, we will expand our service offering into shipper-controlled freight business (CIF incoterm for example) and Less than Container Load (LCL) freight, as well as adding more countries.

“Secondly, we will expand our product to serve a certain group of big customers. We recently conducted some research on the needs of our larger customers, and found that some of them share the same painpoints as our current customer group. Evolving the platform based on their needs will also add huge value to our current customer group. We have a plan already in place to bring the platform to some larger customers this year.

“And last but not least, we will continue to improve the user experience as a continuous journey. With all that we have achieved in the last 365 days, we are already on high speed when it comes to development and will move quickly based on our previous experiences. Our focus is always on delivering value for our customers – and ultimately the measure of whether we are achieving that is if they would recommend us to others in making shipping simple.”

Benelux forms latest addition in Twill’s global expansion

The Hague, NL – 27 March 2018 – As part of Twill‘s rapid expansion plans, the company has this week added Benelux to the import countries available on its digital freight forwarding platform.

Twill prides itself on providing an online solution that is so simple and easy to use that it can take as little as 30 seconds to place a cargo booking. Building on the expertise of partner company Damco, Twill’s agile approach to freight forwarding means that the platform is constantly adapting as the market continues to evolve.

In 2018 the company plans to add more than 15  countries to its platform with the aim of opening up the digital freight forwarder to an even wider range of customers.

Troels Stovring, CEO of Twill commented: “Benelux is a hugely important market for us – not only is it our home-turf, it’s also home to the Port of Rotterdam, the largest port in Europe. That means that this latest expansion helps us to be seriously well-connected across Europe, ultimately enabling us to provide an even better, faster and more wide-ranging service for our customers.”

Naud Frese, Chief Commercial Officer, Benelux & Switzerland at Damco added: “Our customers are thrilled that we are introducing Twill into The Netherlands and Belgium to become one of the first freight forwarders with a digitized solution in this market. We’ve been looking at ways in which we can improve end-to-end visibility for our customers and manage logistics in a much more practical way. We can really disrupt the market with this cutting-edge technology – it will make waves in the industry and truly redefine the future of container logistics.”

Damco is the market leader in Supply Chain Management in Benelux, particularly in the retail and lifestyle vertical. Based in Rotterdam, the company operates warehouses in both the Netherlands and Belgium, offering a full-suit of SCM and freight forwarding services to help customers simplify their supply chain.

Customers based in Benelux can now ship with Twill from China, Vietnam, Indonesia or India – so if you’re looking for a platform that’s easy to use and offers a broad range of proactive milestones, sign up to make your first booking now: www.twill.net

 

ENDS

Notes to editor:

For more information:

Claire Grant, Athene Communications

T: 01733 207344 | E: claire.grant@athene-communications.co.uk

 

About Twill

Born out of a desire to simplify shipping for its customers, Twill is a digital freight forwarder. Launched in April 2017, Twill enables you to book, manage and monitor your shipments at the click of a button – from quotation and documentation right through to delivery.

Building on the expertise of its partner company Damco, Twill’s agile approach to the development of freight forwarding means that it can be responsive as the market continues to evolve. Dedicated Twill customer care teams at origin and destination countries make the process as simple as possible.

Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, Spain, Benelux, Poland, Mexico, the US or the Czech Republic.

With Twill, shipping has never been simpler.

Digital freight forwarder Twill enters the US

The Hague, NL – 15 March 2018 – Twill has announced that its digital freight forwarding platform has officially entered the US market. Driven by a desire for innovation and capitalising on Damco’s background in the industry, Twill offers a truly complete solution for customers.

In the context of a market facing rapid change and disruption, the digital nature of the Twill platform combined with Damco’s industry knowledge offers the US market a unique approach to freight forwarding.

The platform also provides access to a new type of customer – one that isn’t bound by traditional supply chain processes. Lucia Pinheiro, Area CEO US West Coast and Canada, Damco commented: “Twill provides us with a new, innovative approach to the market. It’s about time that the digital world is accepted in logistics, and we’re excited to have this opportunity to really shape the future of our industry.”

Jeremy T. Haycock, Area CEO US East Coast at Damco added: “Our industry has indeed changed dramatically over the last couple of years, and Twill provides us with an opportunity to really shift our operations. Also existing customers are enthusiastic about using Twill – the market is finally recognising that the new world is a digital one!”

Troels Stovring, CEO of Twill added: “Damco is already very big in the US market but Twill offers a fantastic differentiator. Not only does the platform improve the booking process by largely removing human error and making the entire process much more simple, but it also provides a personalised experience for our customers and they know that they have access to our proactive customer care team. We’re looking forward to seeing the change which this innovation will bring to the US market.”

Narin Phol, Regional CEO for the Damco Americas region concluded: “If you look at Twill’s customer promise, its aim is really to make things simple for the customer. The US is one of our biggest markets across the globe, and with Twill we can ultimately help our clients to become more efficient and allow them to get on with their core business. We have significant strengths with our technology in comparison to standalone platforms which don’t have Damco’s experience behind them – and that’s what will set us apart.”

Twill serves full container load, ocean services to the US from China, Vietnam, Indonesia and India. Sign up to place your booking here: www.twill.net

 

ENDS

Notes to editor:

For more information:

Claire Grant, Athene Communications

T: 01733 207344 | E: claire.grant@athene-communications.co.uk

About Twill

Born out of a desire to simplify shipping for its customers, Twill is a digital freight forwarder. Launched in April 2017, Twill enables you to book, manage and monitor your shipments at the click of a button – from quotation and documentation right through to delivery.

Building on the expertise of its partner company Damco, Twill’s agile approach to the development of freight forwarding means that it can be responsive as the market continues to evolve. Dedicated Twill customer care teams at origin and destination countries make the process as simple as possible.

Twill currently serves full container load, ocean services from port to door, importing from China (including Hong Kong and Taiwan territories), India, Vietnam or Indonesia to the UK, US, Mexico, France, Spain, Slovakia, The Netherlands, Belgium, Luxembourg, Thailand, Malaysia, Poland or the Czech Republic.

With Twill, shipping has never been simpler.