Getting the most from your freight costs

By Raju Kariya, Twill Pricing Manager

Whether you’re new to shipping your cargo, or you’re used to handling logistics and have always wondered how freight costs are broken down – ultimately you want to make sure you know what you’re paying for and that you’re getting the most for your money.

At Twill, we understand how important that is and so we decided to break down what our freight prices mean. Our featured infographic in this blog uses freight prices between China and the UK as an example and read on to discover the added benefits of booking with us!

A price based on your needs

At its core, the price you receive for shipping your cargo will depend on the services we need to provide for you – and this will be based on the needs of your shipment. As your freight forwarder, we can consolidate all parts of the complete service – so we work with carrier companies, ports and more to get your cargo from Point A to Point B.

Of course, where exactly Point A and Point B are will have an effect on our freight costs and your final price. This is because there are costs beyond our service that will need to be considered – for example customs clearance and the mandatory costs that must be covered to adhere to international trade and certain countries’ regulations.

Introducing instant pricing

A common concern for customers in the logistics industry is that you’ll often have to wait one or two days to get a quotation after making a request. Apart from the frustration that comes with having to wait up to two days for as single quotation; prices can fluctuate in this space of time, which means you don’t always get the price you’re looking for.

At Twill we’re tackling this issue across a number of our trade lanes, by introducing instant pricing – meaning you get a quotation instantly and avoid having to wait hours or days to know what you’ll pay.

The difference with Twill – price transparency

It’s not just our instant pricing that sets us apart from the crowd. In the logistics industry, it is a common occurrence that the invoice you (the customer) receive is different to the price you received on quotation. This is because the invoice is usually based on the rates on the day the cargo is shipped.

At Twill, we’re changing this by implementing price transparency that ensures you don’t have any sudden surprises with extra costs when you receive your invoice.

In practice, what this means is that the price you receive on the day you book with us is the price you pay when your cargo has been delivered! Our terms and conditions reflect what you’ll receive for the price you pay – and the implications if anything extra comes along.

Going the extra mile

Of course the world of logistics isn’t always smooth sailing – there are lots of parties involved in every shipment and it’s always possible that something will go wrong. This is where we look to go the extra mile for our customers.

For the price you pay with us, you’ll be in the hands of our award-winning customer care team – who pride themselves on being pro-active whenever an issue or opportunity arises. They work with various people throughout the supply chain, to make sure that your cargo is prioritised in its journey.

You’re also receiving the benefits of our technology, which ensures you know exactly where your cargo is at various milestones in its journey. We’re always tweaking and introducing new innovations to our platform too, to deliver the best system and service for you.

So at Twill, we like to make sure you get the most for your money. Why not visit our website and give our team a call today to find out how we can make shipping simple for you! –


Here are more articles you might be interested in:

From furniture to flowers – there’s a container for everything

Five peak periods in logistics to be aware of

Cargo travels on paper and here are the key documents you’ll encounter

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