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If you’ve questions about a shipment,
our services or logistics in general
Twill Headquarters
De KroonTurfmarkt 107
2511 DP Den Haag
Frequently asked questions
- Does Twill offer customs clearance in every country?
We have experts in more than 150 countries we operate in and offer customs clearance for over 300 ports around the globe. For more information, check out our dedicated customs clearance page.
You can verify directly during booking if we have an instant price, otherwise, you can reach out to twillsupport@maersk.com for further questions.
- Is there any cost for the registration?
The Twill platform is completely free of charge. You can simply click on the “SIGN UP” button located in the menu on the right. Add your details, your company’s details and wait for the activation email. When you receive the email, validate your account and then you are ready to get onboarded and start shipping.
- I did not receive my activation email, what should I do?
If you did not receive your activation email, try to use your credentials again to login. If you still do not receive an email to confirm your account, please contact our support, which is available 24/7 via our online chat at www.twill.net
- What are the products and services offered by Twill?
On Twill we can provide you with an end-to-end product which includes a variety of products such as:
Ocean transportation
Inland transportation
Customs clearance
Value Protect
And we continue to expand for your benefit. We have been built for the needs of SMEs and those who are new to the world of international shipping.
By using Twill you get access to the global network and expertise of Maersk at the same time. Contact your local Twiller for more information or chat with us online via chat in www.twill.net.
- What benefits do I get by booking my shipment with Twill?
There are many benefits of booking with Twill. Our intuitive platform has been created specifically for the needs of SMEs and those new to the world of international shipping and logistics.
Through our simple platform we offer end to end solutions for your cargo to and from than 150 countries and more than 300 ports. You will be able to find instant prices, simple and reliable tracking of your shipments, and proactive support by our award-winning customer care team.
On top of all that, all Twill shipments are supercharged by our partnership with Maersk and their century of logistics knowledge and experience.