How Twill’s flexible logistics solutions streamline NCIF's supply chain
Speaking with Ella Wang, General Manager at NCIF International Merchandising Co., Ltd
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NCIF International Merchandising Co., Ltd is a company based in China that specializes in the production and trade of horticultural and construction products. They were in search of a logistics partner who could provide them with end-to-end logistics options. Here is their success story with Twill.
Executive Summary
NCIF International Merchandising Co., Ltd.: Producers and global exporters of horticultural and construction products
NCIF International Merchandising Co., Ltd are global exporters and producers of horticultural construction products that have been in business since 2008. Their product range includes geotextile and agricultural fabrics, do-it-yourself (DIY) gardening tools as well as building and construction gear. With years of experience in production, trade and retail, their business has since expanded to Europe, the United States, Canada and other parts of the world. They also offer a door-to-door experience – delivering products directly to customers' warehouses.
The Challenges
Finding an end-to-end logistics partner
Their business model entailed an added layer of planning and logistical costing – including transportation and delivery – from numerous production factories to a large number of end-customer warehouses. They were struggling to find a logistics partner to provide them with flexible logistics solutions to accommodate the needs of their exports that fluctuated based on customer demands.
Scattered factory locations and a large number of warehouses at destination ports were also causing the company to be burdened with additional time spent liaising with multiple vendors to organise and manage their supply chain. With that came the need for more employees to get involved in the logistics process to act as links between different service providers.
The logistics solution
Flexible logistics provided just the right fit for their enterprise
Using Twill's platform, NCIF International Merchandising Co., Ltd was able to get shipping rates across global shipping routes with Twill's instant pricing. This accommodated their fluctuating export volumes, enabling them to reduce transport costs and complications as it removed the labour of having to fill out the separate sets of paperwork and workforce that came with having to engage with multiple vendors. They could also leverage a range of services suited to their needs and budgets, giving them control and visibility over pricing, booking and tracking their shipments.
The platform also enabled them to improve their efficiency through loading priority and professional logistics guidance regardless of the volume of their goods. This ample space empowered them with accessibility to a range of tools that catered to the needs of their medium enterprise while exploring new insights and opportunities on Twill's knowledge hub.
Twill has provided great help to our company, enabling us to streamline our supply chain by integrating production, trade and terminal sales.
— Ella Wang,General Manager
Container Shipping with Twill
Creating a sustainable business with Twill's loading priority and global network
Partnering with Twill has allowed NCIF International Merchandising Co. to tap into an extensive logistics network backed by the industry leader Maersk. This gives them an edge as an SME – their shipments receive the same loading priority as some of the world's biggest brands. Their cargo is loaded as soon as possible while being given care and attention without having to deal with additional fees on smaller exports.
The future with Twill
Expanding their business, empowered by Twill
Since 2021, NCIF has engaged Twill's Inland Transportation, Customs Clearance, Value Protect services, which together, have empowered them with the flexibility solutions they require for their business to move forward. This has allowed them to cut down the manpower required to do logistics by 4 members of staff and saw a 15% savings on logistics costs. This freed up time and resources for employees to focus on their trading business, which they intend to expand to more countries and regions while utilising Twill's global network.