Kids Treasures, a supplier of quality toys and educational products, searched for a reliable logistics service with end-to-end logistics solutions. Then, the company started shipping containers with Twill.
Kids Treasures – A supplier of quality toys and educational products
Kids Treasures Pte Ltd (Kids Treasures) is a wholesale supplier of quality toys and educational products based in Singapore, catering to the development and creativity of children from 3 months up to 16 years of age. The company was founded in 2007 and focuses on toys and brands that supply proven, education-oriented toys and products that are designed to stimulate creativity at play and provide a high-quality learning environment.
Kids Treasures works as the exclusive distributor for more than a dozen major brands from across the globe and supplies countries across South-East Asia to schools and kindergarten. The company has offices in Singapore and Kuala Lumpur, Malaysia and frequently ships containers from the UK, USA, Australia, Italy, Germany, and Taiwan to Southeast Asia.
Lack of transparency and ease of booking
Before changing their logistics services to Twill, Kids Treasures used different logistics services that involved at least two freight agents, one at origin and one at the destination. Moreover, the company faced issues with transparency and efficiency. Erich stresses: “Our former service providers were not responsive for time-critical deliveries. Often, they told us they would check for solutions and get back to us – but they didn’t.”
Our former service providers were not responsive to time-critical deliveries. Often, they told us they would check for solutions and get back to us – but they didn’t.
— Erich Vosshage,Managing Director
The Logistics Solution
Transparency, visibility and reliability for Kids Treasures’ logistics department
Kids Treasures got to know about Twill in April 2021. The company was impressed by the easy accessibility of the platform, the reliable shipping options and services. By switching to Twill, Kids Treasures gained substantial efficiencies for the business, including some key advantages:
1. Transparency: The company got full access to shipping information on the availability of shipping options via the platform.
2. Visibility: Kids Treasures benefitted strongly from Twill’s end-to-end visibility with services at origin and destination – resulting in less hassle than with multiple freight agents.
3. Reliability: Twill gives more reliable information than other providers – including updated expected arrival time of the cargo in an ever-changing situation.
Container shipping with Twill
End-to-end logistics services with Twill
Working with Twill has provided one gateway for Kids Treasures instead of working through different freight agents in Singapore, the UK, Germany, Italy, Taiwan and other countries. Erich highlights: “Twill offers end-to-end solutions timely and more effectively than our former logistics providers do. So far, we have experienced quick access to available shipping options, rates, and services via Twill. Information is transparent and available quickly. This has really made a difference for us.”
Twill offers end-to-end solutions timely and more effectively than our former logistics providers do. So far, we have experienced quick access to available shipping options, rates, and services via Twill. Information is transparent and available quickly. This has really made a difference for us.
— Erich Vosshage,Managing Director
Booking more end-to-end services with Twill
The company wants to keep shipping containers with Twill looking into the future. Erich explains that Kids Treasures appreciates Twill’s platform and the multiple logistics services. Moving forward, he wants to add other ports of origin and explore other additional Twill logistics services to enhance its end-to-end logistics.