How Zing Whorthai benefitted from Twill’s transparent logistics services
Talking with Sumeth Pingma, Import-Export Division Manager at Zing Whorthai Co., Ltd.
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Zing Whorthai is a resource recycling and environment conserving company. The company was looking for a logistical partner who could provide logistics transparency, visibility and accessibility from pricing, booking, tracking, delivery, and payments. Twill became their preferred solution. Read on to find out more.
Executive Summary
Zing Whorthai: The largest recycling centre in Thailand
Established over 20 years ago, Zing Whorthai is a resource recycling and environment conserving company with a strong presence in Thailand, China, and India. The company is the largest recycling centre in Thailand and reduces waste by 400 tons daily. The company focuses on recycling post-consumer plastic bottles, bottle caps, and other plastic materials.
In the past years, Zing Whorthai has branched out to many countries worldwide, and the business is now shipping to China, South Korea, Japan,India, the USA and many other countries.
The challenges
Communication inefficiency and non-transparent operations
Zing Whorthai faced several challenges that disrupted its operations and supply chains. There were gaps in communication and uncoordinated handovers. Further challenges included a lack of information on shipping lines. On top of that, it was hard to get in touch with the customer service of existing logistics partners when they needed urgent support. And Zing Whorthai lacked visibility for rates or vessel schedules.
These factors brought a lot of uncertainty to the company and led to high operation and communication costs. To ensure an uninterrupted journey, Zing Whorthai was looking for a partner that could handle the company’s logistics smoothly. Sumeth was looking for a single capable partner with the right solutions that could better coordinate the company’s logistics and ensure timely deliveries.
The logistics solution
Easy booking, tracking and management of logistics with Twill
Because of the above pain points, the company started to seek a new logistics service that can provide clear visibility during the entire transportation journey whilst offering real-time routes and prices.
Our local Twill team quickly drew up a list of pain points. Once the local Twill team had identified the challenges, they proposed a solution to handle all transport requirements, offering a wide range of logistics services, from inland transportation to different pricing options.
Now, the company can get the rates directly from the Twill platform to address the lack of visibility. The local Twill team also acted as a single point of contact for any support the customer required.
The user experience of Twill differentiated itself from other competitors who approached us simultaneously. Twill simplified our work. Now, we can free our hands for other parts of the business.
— Sumeth Pingma,Import-Export Division Manager
The results
5/5 satisfaction with Twill’s transparent platform
Zing Whorthai got key wins to accelerate its business while using the Twill platform. The company saves now more than 24 hours for quotation and booking settlement. Moreover, the collaboration between the company and its consignees has been enhanced. The products will be delivered at the estimated time without further delays as with other logistics providers. Overall, Zing Whorthai is satisfied with the Twill platform and ranks it with 5/5 stars.
The future with Twill
The successful partnership will continue
On top of booking ocean freight, Zing Whorthai is looking further into Twill’s end-to-end logistics services. The company is exploring Customs Clearance and Value Protect – moving the business’ logistics to the next level.