Getting started

Registrieren

Can I use my existing Maersk or Sealand account when signing up on Twill?: Wenn Sie Ihr Passwort zurücksetzen oder ändern möchten, gehen Sie auf „Einloggen...
I have been notified that a buyer has placed a booking with me as a supplier. What should I do?: If you don't have an account with Twill or Maersk, you can activate an account v...
I didn't receive the authorisation email. What should I do?: In some cases, the spam filtering system in your email might have misidentified ...
Can I join an existing Company profile?: If the company you work for already has an active account with Twill, you can re...
I have been notified that a buyer has authorised me to book on their behalf. What should I do?: If you don't have an account with Twill or Maersk, you will need to sign up with...
I'm facing challenges logging in to Twill with my existing Maersk Account. What should I do?: Make sure you have followed the error message displayed on the sign-up window, a...
I didn´t receive the activate account email. What should I do?: The activation email is usually sent out 2-5 minutes after your sign-up on Twill...
I didn't receive the reset password email. What should I do?: In some cases, the spam filtering system on your email might have misidentified ...

Set up company profile

Wie kann ich meine Lieferanten autorisieren, in meinem Namen Buchungen freizugeben?: If you would like your supplier to place your bookings on Twill as soon as the c...
Can I manage my email notification settings?: Under each user profile the users will have the option to select or de-select wh...
Can I set the language of my choice?: You can select your prefered language out of the languages we currently support....
What are the benefits of adding 'Warehouses' to my Company profile?: The warehouses can be either the pick-up places where your cargo needs to be loa...
Can I add a new user to my Company?: In order to add a new user to your company, the person wishing to join should re...
What will happen when I add a new buyer or supplier to my company profile?: When you create your partner under the company profiles they will not be notifie...
What are the benefits of adding 'Partners' to my Company profile?: Your partners may play a vital part in your shipment's journey depending on who ...
Can I change my username?: You are not able to change any details to your username....
What are the benefits of completing my Company profile?: When a new company signs up on the platform, we only ask for some initial inform...
What is a Company profile?: All companies on Twill have their own Company profile where they can manage a va...
Can I change the Company name in my profile?: You are not able to change the name of your company yourself....
Can I edit my Company profile?: You are able to request changes to the address details. Please reach out to our ...
What does it mean to be a supplier?: A supplier (also known as a shipper or consignor) is a person or a company respo...
What does it mean to be a buyer?: A buyer, also known as a consignee, is a person or a company responsible for pur...

Costs & Prices

Wie groß darf meine Fracht maximal sein?: In einem 40-Fuß-Container können bis zu 18 Tonnen pro Container transportiert we...
Ich möchte nur die Fahrpläne prüfen, aber nicht buchen. Wie sollte ich fortfahren?: Um Fahrpläne oder eine gewünschte Route zu überprüfen, müssen Sie sich zunächst ...
Wo finde ich den Schiffswechselkurs?
Welche Informationen benötigt Twill, um meine Buchung zu bearbeiten?: Mit unserer benutzerfreundlichen Plattform können Sie Ihre Verschiffung in wenig...
Muss ich einen ganzen Container füllen, um über Twill zu versenden? Kann ich Paletten versenden? Kann ich einen halben Container versenden?: Derzeit bieten wir nur FCL-Transporte an....
Welche Preisgestaltung gibt es für die Verschiffung meiner Fracht mit Twill?: Our prices are split between 'daily' and 'fixed' prices. ...
Fallen Kosten für die Registrierung an?: Die Anmeldung bei Twill ist komplett kostenlos! Melden Sie sich auf unserer Webs...
Ist der Preis verhandelbar?: Die von Twill angebotenen Preise sind nicht verhandelbar. Die Plattform ruft aut...
Will I be able to receive prices without signing up?: All our prices are instantly available on the platform. In order to give you a d...
How do I see prices?: All our prices are instantly available on the Twill platform and will immediatel...
Can I apply for credit?: Yes, once you have signed up and become an active Twill customer, you will be ab...
Does Twill contact the supplier to arrange delivery of the goods?: During the booking process you are asked to provide the necessary documents and ...

Contact Us

Woher weiß ich, wer als Ansprechpartner für mich zuständig ist?: You cannot select a single dedicated person, but in exchange we give you several...
Über welche Kanäle kann ich den Support kontaktieren?: You can reach out to our Twill Customer Care team via our online chat, email or ...
What is the fastest way to get in contact with Twill's Customer Care team?: You can reach out to us on Online Chat to receive instant support from our 24/7 ...