Getting started
Registrieren
- Can I use my existing Maersk or Sealand account when signing up on Twill?
- Wenn Sie Ihr Passwort zurücksetzen oder ändern möchten, gehen Sie auf „Einloggen...
- I have been notified that a buyer has placed a booking with me as a supplier. What should I do?
- If you don't have an account with Twill or Maersk, you can activate an account v...
- I didn't receive the authorisation email. What should I do?
- In some cases, the spam filtering system in your email might have misidentified ...
- Can I join an existing Company profile?
- If the company you work for already has an active account with Twill, you can re...
- I have been notified that a buyer has authorised me to book on their behalf. What should I do?
- If you don't have an account with Twill or Maersk, you will need to sign up with...
- I'm facing challenges logging in to Twill with my existing Maersk Account. What should I do?
- Make sure you have followed the error message displayed on the sign-up window, a...
- I didn´t receive the activate account email. What should I do?
- The activation email is usually sent out 2-5 minutes after your sign-up on Twill...
- I didn't receive the reset password email. What should I do?
- In some cases, the spam filtering system on your email might have misidentified ...
Set up company profile
- Wie kann ich meine Lieferanten autorisieren, in meinem Namen Buchungen freizugeben?
- If you would like your supplier to place your bookings on Twill as soon as the c...
- Can I manage my email notification settings?
- Under each user profile the users will have the option to select or de-select wh...
- Can I set the language of my choice?
- You can select your prefered language out of the languages we currently support....
- What are the benefits of adding 'Warehouses' to my Company profile?
- The warehouses can be either the pick-up places where your cargo needs to be loa...
- Can I add a new user to my Company?
- In order to add a new user to your company, the person wishing to join should re...
- What will happen when I add a new buyer or supplier to my company profile?
- When you create your partner under the company profiles they will not be notifie...
- What are the benefits of adding 'Partners' to my Company profile?
- Your partners may play a vital part in your shipment's journey depending on who ...
- Can I change my username?
- You are not able to change any details to your username....
- What are the benefits of completing my Company profile?
- When a new company signs up on the platform, we only ask for some initial inform...
- What is a Company profile?
- All companies on Twill have their own Company profile where they can manage a va...
- Can I change the Company name in my profile?
- You are not able to change the name of your company yourself....
- Can I edit my Company profile?
- You are able to request changes to the address details. Please reach out to our ...
- What does it mean to be a supplier?
- A supplier (also known as a shipper or consignor) is a person or a company respo...
- What does it mean to be a buyer?
- A buyer, also known as a consignee, is a person or a company responsible for pur...
Costs & Prices
- Wie groß darf meine Fracht maximal sein?
- In einem 40-Fuß-Container können bis zu 18 Tonnen pro Container transportiert we...
- Ich möchte nur die Fahrpläne prüfen, aber nicht buchen. Wie sollte ich fortfahren?
- Um Fahrpläne oder eine gewünschte Route zu überprüfen, müssen Sie sich zunächst ...
- Welche Informationen benötigt Twill, um meine Buchung zu bearbeiten?
- Mit unserer benutzerfreundlichen Plattform können Sie Ihre Verschiffung in wenig...
- Muss ich einen ganzen Container füllen, um über Twill zu versenden? Kann ich Paletten versenden? Kann ich einen halben Container versenden?
- Derzeit bieten wir nur FCL-Transporte an....
- Welche Preisgestaltung gibt es für die Verschiffung meiner Fracht mit Twill?
- Our prices are split between 'daily' and 'fixed' prices. ...
- Fallen Kosten für die Registrierung an?
- Die Anmeldung bei Twill ist komplett kostenlos! Melden Sie sich auf unserer Webs...
- Ist der Preis verhandelbar?
- Die von Twill angebotenen Preise sind nicht verhandelbar. Die Plattform ruft aut...
- Will I be able to receive prices without signing up?
- All our prices are instantly available on the platform. In order to give you a d...
- How do I see prices?
- All our prices are instantly available on the Twill platform and will immediatel...
- Can I apply for credit?
- Yes, once you have signed up and become an active Twill customer, you will be ab...
- Does Twill contact the supplier to arrange delivery of the goods?
- During the booking process you are asked to provide the necessary documents and ...
Contact Us
- Woher weiß ich, wer als Ansprechpartner für mich zuständig ist?
- You cannot select a single dedicated person, but in exchange we give you several...
- Über welche Kanäle kann ich den Support kontaktieren?
- You can reach out to our Twill Customer Care team via our online chat, email or ...
- What is the fastest way to get in contact with Twill's Customer Care team?
- You can reach out to us on Online Chat to receive instant support from our 24/7 ...