Shipping terms and updates

Twill

What is Twill by Maersk?
Twill is an end-to-end customer experience built to serve small and medium-sized...
What does Twill by Maersk mean?
Twill is an innovation supercharged by Maersk. We are part of Maersk Group and w...
When was Twill founded?
Twill was founded back in 2017 as a DAMCO innovation and is now part of Maersk G...
Is Twill a freight forwarder?
Twill is an innovation supercharged by Maersk, one of the world's largest and mo...

Current Shipping Situation

What will happen to my cargo if it is already loaded on vessels or discharged at a port in Ukraine or Russia?
Twill and Maersk have now stopped all vessel operations in Russia and service wi...
How are intercontinental rail services affected by the current situation?
Twill and Maersk do not accept any new bookings to any of the services, includin...
How long will these processes be in place?
Twill and Maersk have now stopped all vessel operations in Russia and service wi...
Can I ship cargo to or from Belarus at the moment?
No. Twill and Maersk, being responsible market participants, acting in complianc...
Are there any exceptions when it comes to shipping cargo to/from Russia?
No. Twill and Maersk have now stopped all vessel operations in Russia. For the d...
Can I ship cargo to/from Russia at the moment?
No. Twill and Maersk have now stopped all vessel operations in Russia. For the ...
Can I ship cargo to/from Ukraine at the moment?
At Twill and A.P. Moller – Maersk, we have been constantly evaluating the situat...
Was geschieht derzeit im Bereich der Schifffahrt und warum?
Im Jahr 2020 gab es große Schwankungen im internationalen Handel. Das hat dazu g...
Was tun Sie, um die Auswirkungen auf die globalen Lieferketten abzumildern?
Together with Maersk, we are working hard to manage the impact of the current sh...
Was passiert mit meiner stornierten Buchung, wenn ich meine(n) Container bereits abgeholt habe?
Please reach out to our customer care team. They will support you in creating a ...
Wie gestaltet sich die aktuelle Situation in der Schifffahrt?
Derzeit herrschen schwierige Bedingungen für die Seefracht. Wir arbeiten hart da...
Welche aktuellen Trends gibt es auf dem Seefrachtmarkt?
Across the globe, most ports are facing operational delays, such as the Yantian ...
Wo finde ich weitere Informationen über die aktuelle Situation?
If you have any additional questions or concerns about this situation, please ge...
Warum sind die Häfen der Schifffahrtsindustrie überlastet?
Vessels do not reach ports when scheduled, as they face longer waiting times to ...
Wann wird sich die derzeitige Schifffahrtsituation wieder normalisieren?
Wir können Ihnen noch keinen Zeitplan nennen, da die Kapazitätsprobleme täglich ...
How will the new sanctions and export controls that are being applied to Russia affect my cargo already underway to Russia?
We are keeping a very close eye on developments with regards to sanctions and ma...
Can I ship/transport cargo from neighbouring countries of Russia that originates from Russia or is going to Russia?
Adhering to sanctions, such shipments must be treated as direct Russian shipment...
What are my options if I want to divert my cargo?
For cargo already on its way to Russia and Ukraine, that we are currently unable...
What is Foodstuff, Medical or Humanitarian goods?
Foodstuffs and medicines are for human and animal consumption and essential for ...
What is dual-use cargo?
Dual use items are items that are mainly used for commercial/civilian purposes b...
Where can I get help if my cargo is being affected?
If your cargo is affected by the current situation, one of our Twillers will rea...
Is the current shipping situation affecting other ports?
We are starting to see the effect on global supply chain flows resulting in unpr...
Where can I find more information about the current situation?
For more information about the situation in Ukraine and Russia, please visit Mae...

Logistics terms

What is store door delivery?
Store Door (SD), also known as Carrier Haulage is where the carrier bears the re...
What does EXW in shipping mean?
EWX (Ex Works) means that the seller delivers when it places the goods at the di...
What is Telex release?
Using the Telex Release service, you can send a Bill of Lading (BOL) in a digita...
What is a Letter of Indemnity (LOI)?
A Letter of Indemnity (LOI) is a document protecting the cargo owner from losses...
What is meant by consignee?
This person or entity is the shipment receiver and generally the owner of the sh...
Was wird unter Fracht verstanden?
Mit dem Begriff Fracht werden alle Gebühren bezeichnet, die gemäß dem anwendbare...
Was bedeutet TEU?
TEU is an acronym used in logistics, which means 'Twenty Equipment Unit' or in o...
Was bedeutet FEU?
FEU ist ein englisches Akronym, das in der Logistik verwendet wird und Vierzig-F...
Was wird in der Schiffahrt unter Änderung des Zielortes (Change of Destination, COD) verstanden?
COD is an acronym used in logistics, which means 'Change of Destination'. With T...
Was bedeutet LCL?
LCL is an acronym used in logistics, which means 'Less than Container-Load'. LCL...
Was wird unter der Zollabfertigung (Customs House Brokerage, CHB) und der Verzollung verstanden?
CHB is an acronym used in logistics for 'Customs House Brokerage'. All goods tha...
Was ist ein Warenursprungswechsel (Change of Origin, COO) in der Schifffahrt?
COO ist ein englisches Akronym, das in der Logistik verwendet wird und „Änderung...
Was bedeutet Frachtverschiffung?
Frachtverschiffung bezieht sich auf den gesamten oder einen Teil des Seetranspor...
Was bedeutet FCL?
FCL is an acronym used in logistics, which means 'Full Container-Load'. This mea...
Was bedeutet FFE?
FEU ist ein englisches Akronym, das in der Logistik verwendet wird und Vierzig-F...
Was wird unter DIT verstanden?
DIT is an acronym used in logistics, which means 'Delay in Transit'. This indica...
What does DAP in shipping mean?
DAP (Delivered At Place) means that the seller is responsible for arranging carr...
What does FOB in shipping mean?
FOB means Free On Board and is one of the most used Incoterms. It is when the se...
What is sea freight?
Sea freight is a method of transporting large quantities of products via cargo s...
What is vessel dwell time?
The vessel dwell time is the time a ship spends at port securing the vessel, dis...
What is a port of discharge?
A port of discharge is a place where a vessel discharges or unloads some or all ...
What are sweeper vessels?
Sweeper vessels are dedicated vessels sent by international carriers for specifi...
What is container turnaround?
Container turnaround is when a container is returned empty to the specific locat...
What is duty drawback?
Duty drawback is the refund of customs duties, taxes and fees paid on imported i...
What is import duty?
Import duty is a tax collected on imports and some exports by a country's custo...
What is a customs broker?
A customs broker is a professional who provides expert services by arranging the...
What does importer of record mean?
The Importer of Record carries the legal responsibility for the initial valuing,...
How to calculate TEU?
A forty foot container is regarded as two twenty foot containers or 2 TEU (somet...
Who pays for FCA in shipping?
Under the Free Carrier, or FCA Incoterm, the buyer is responsible for all freigh...
What does FCA in shipping mean?
Free Carrier (FCA) means that the seller delivers the goods to a carrier or anot...
What are Incoterms in shipping?
Incoterms are rules, that define the terms of trade for the sale of goods all ar...
How long does ground shipping take?
Ground shipping can take from a few to several days depending on the point of or...
What does ground shipping mean?
Ground shipping means 'shipped by ground'. It refers to cargo that is delivered ...
What are freight costs?
Freight costs are also known as freight charges or freight rates. It is the amou...
What is freight shipping?
Freight shipping is the transportation of large shipments of goods transported d...
What is ocean transportation?
Ocean transportation is any movement of goods and/or passengers using seagoing v...
How to ship freight?
We know that it can be hard to tap into international trade when you are new to ...
How long does ocean freight take?
Ocean freight will likely take anywhere from 20-60 days, depending on where the ...
What is ocean freight?
Ocean freight is the method of transporting containerized cargo loaded onto vess...
What is shipping?
Shipping is the physical moving of good from one point to another, such as the m...
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