Shipment management

Shipping instructions

Was sind die Verschiffungsanweisungen?: Die Verschiffungsanweisungen sind ein Dokument, das detaillierte Angaben zu eine...
Where and how can I find the HS code?: Your cargo needs to have the corresponding HS code for the commodities being tra...
Wie übermittle ich meine Versandinstruktionen?: Öffnen Sie Ihre Buchung über das Dashboard und klicken Sie auf die Schaltfläche ...
What if I’m using multiple package types when shipping?: In case you use multiple package types, you should input ‘Package’ as the packag...
What are container seal numbers and how do I use them?: A container seal is a tag with a number that is secured around the lock of a shi...
When and how to use the marks and numbers field on shipping instructions?: Marks and Numbers is an optional field used to identify different pieces of carg...
What is the gross weight requested when placing a booking?: In shipping, gross weight includes the weight of the actual product being transp...
What is the net weight requested when placing a booking?: The net weight is the weight of an item or product without adding the packaging ...
What other details are mandatory when submitting shipping instructions?: The platform will advise you which details are mandatory and optional when submi...
Can I submit multiple Harmonized System (HS) codes in one container?: You can only submit one Harmonized System (HS) code per container. ...
Do I need to provide a Harmonized System (HS) code when submitting shipping Instructions?: The platform will advise you if you need to to provide a Harmonized System (HS) ...
Can I submit shipping instructions in my own language?: The shipping instructions can only be accepted using English while doing interna...
Can I, as a buyer, fill in the shipping instructions?: The shipping instructions can only be submitted by the supplier via the platform...
What is the shipping instructions deadline?: This deadline indicates when you should submit your shipping instructions. ...

Bill of Lading

How do I return the Original Bill of Lading (OBL)?: When asked to return the Original Bill of Lading (OBL) for a shipment, you can r...
What is Bill of Lading or Sea Waybill?: Der Frachtbrief ist das wichtigste Dokument, das im Seeverkehr verwendet wird. E...
Was passiert, wenn ich meinen Frachtbrief verliere?: Ohne den Original-Frachtbrief wird die Freigabe Ihrer Fracht zurückgestellt, bis...
Wie kann ich mir meinen Frachtbrief ausstellen lassen?: If you need to issue a Bill of Lading, please contact us via email or via our on...
Kann ich den Frachtbrief selber in meinem Büro ausdrucken?: In certain countries is it possible to apply for a "Print at office" web agreeme...
Wie kann ich die Daten auf dem Frachtbrief ändern?: If you want to change any details on the Bill of Lading, you can submit your cha...
How can I accept the draft version of the Bill of Lading and get the Original Bill of Lading?: Once you have verified the details of the Bill of Lading you can approve the cop...
Does Twill offer a Switch Bill of Lading?: Currently, we do not offer any Switch Bill of Lading options for shipments booke...
What is a Switch Bill of Lading?: A Switch Bill of Lading is a second set of Bill of Lading issued by the carrier ...
How can I apply for the Bill of Lading to be Telex released?: If you do not wish to have the Original Bill of Lading printed and sent to your ...
Who will be receiving the Bill of Lading once created?: The copy of the Bill of Lading will be sent to the supplier to verify the detail...
How long does it take from submitting shipping instructions till I have my Bill of Lading?: The copy of the Bill of Lading will be available online within two business days...
When is a Bill of Lading required?: The Bill of Lading is a required document to move a freight shipment. The Bill o...

VGM

How do I submit the Verified Gross Mass (VGM) for my container?: Öffnen Sie Ihre Buchung im Dashboard und klicken Sie auf ......
Can I as a buyer fill in the Verified Gross Mass (VGM)?: The VGM details can only be submitted by the supplier....
Was ist die verifizierte Bruttomasse (VGM)? Und wie kann ich eine verifizierte Bruttomasse für meine Lieferung erhalten?: VGM stands for 'Verified Gross Mass'. A shipper is obliged to verify the gross m...
Warum ist die verifizierte Bruttomasse (VGM) wichtig?: Das Gewicht – oder die verifizierte Bruttomasse – Ihrer Fracht ist wichtig, um s...
What is the Verified Gross Mass (VGM) deadline?: This deadline indicates when you should submit your VGM details at the latest....
How many methods exist to weigh my cargo?: The shipper needs to verify the gross mass of the containers by one of two permi...

Track and Trace

What will happen if deadlines are changed?: Should any deadlines or timelines change to your shipments you will be kept up-t...
What happens if my bookings are delayed?: Should the event occur that there is going to be a delay in your shipment's plan...
How often will the milestones be updated?: We strive to give you the most up-to-date status of your shipment at all times, ...
How many milestones is Twill tracking?: Based on the transportation length you wish to book we will display up to 9 mile...
Will I be able to see my deadlines?: Die Fristen für Schiffe finden Sie unter https://www.maersk.com/local-informatio...

Amendments and changes

Kann ich den Zielort (COD) von Teilen meiner Fracht ändern?: Unfortunately this is not supported yet in Twill. You will need to create a new ...
Kann ich den Abgangsort (COO) meiner Sendung ändern?: Ja, Sie können den Abgangsort Ihres Versands ändern. Allerdings wird in diesem F...
Kann ich den Abgangsort (COO) von Teilen meiner Fracht ändern?: Unfortunately this is not supported yet in Twill. You will need to create a new ...
Kann ich die Beschreibung meiner Fracht nach der Buchung ändern?: You can amend the description of your cargo after booking. However, this can aff...
Kann ich das Schiff oder die Kategorie des Containers ändern, nachdem meine Buchung abgeschlossen ist?: f you wish to make these changes, please contact our customer care team. Note: I...
Kann ich den Zielort (COD) meiner Fracht ändern?: Sie können den Zielort Ihrer Fracht ändern. Bitte beachten Sie, dass im Falle de...
Welche Änderungen kann ich nach der Buchung an meiner Sendung vornehmen?: Once you have received the booking confirmation we will open up for processing a...
Kann ich Equipment zu meiner Buchung hinzufügen oder ändern?: Yes, you can. If you need to add or delete containers, you can do so but it is s...
Kann ich die Größe des Equipments oder die Kategorie des Containers für meine Sendung ändern?: Yes, you can. However, your booking is subject to: Repricing, Cancellation fee, ...
Can I change the departure date of my shipment?: If you want to change the departure date of your shipment, you can do this on ou...
What are the parameters of the “Free Amendment”? What is included and what is not?: Free amendment means that requesting changes or amendments are free....
Why is a change of equipment size/type considered a cancellation?: When we receive a booking on Twill, we start planning the loading of our vessels...
Are there details that cannot be amended?: Once you have placed the booking and received your booking confirmation, there a...
Can I merge several of my bookings into one?: Once you have placed two or more bookings and received your booking confirmation...
Can I amend the bookings after the booking has been initiated?: Once your booking has been initiated you will need to wait for a booking confirm...
Can I split my booking into two or more individual shipments?: Once you have placed the booking and received your booking confirmation, we are ...
Can I change the vessel my shipment is on?: If you need to change to a different vessel or voyage than the one of the origin...

Container pick up and delivery

Wie kann ich Datum/Uhrzeit der Abholung und weitere wichtige Informationen präzisieren?: Via the platform you will be able to submit your request time and date for arran...
Will I be able to submit additional instructions?: If there's any change in your delivery instructions, you can amend it on the pla...
Will I be able to specify my delivery instructions?: We will prompt you or your partner to insert the details required to arrange lan...
Will I be able to request a preferred language of the driver?: You will not be able to chose the nationality or language of the driver that wil...
Will I be able to request delivery via chassis or side loader?: The prices we display around inland transportation are always based on a pick-up...

Import Security Filing (ISF)

How do I know if my Import Security Filing has been completed timely?: If you chose Twill to arrange your Customs Clearance and ISF you will be able to...
When do I need to take care of Import Security Filing?: ISF is required to be filed no later than 24 hours before the cargo is loaded on...
What will be the consequences if Import Security Filing is not completed timely?: The penalties incurred for failing to submit an ISF within the required timefram...
What is Import Security Filing (ISF)?: The Importer Security Filing (ISF), which is also commonly known as 10+2 is requ...
Who is responsible for submitting Import Security Filing (ISF)?: The Importer is required to make sure the Importer Security Filing is submitted....

Fees

Gibt es Ausnahmen bei Gebühren für Nichtantritt oder Stornierung?: Force Majeure, Late gate-in and/or late release of the goods arising from custom...
Wird eine Gebühr für die Stornierung einer Buchung erhoben?: If you wish to cancel your shipment - whether it's for part or all of the contai...
Was wird unter Ausfallgebühren verstanden?: If Twill is not notified of the cancellation of containerised goods, including i...

Quote

Wie erhalte ich ein Angebot für den VGM-Service?: Da sich das Angebot je nach Land unterscheiden kann, sollten Sie sich diesbezügl...
Wie oft ändern sich die Preise?: Our instant competitive prices change according to the available space on the ve...
Wie erhalte ich Angebote für per FMC regulierten Handel?: If you ship to or from FMC regulated trades, you can search our instant competit...
Wie lange sind Preise gültig?: Spot rates are valid the moment you see them! If you wish to have a fixed rate f...
Ich kann keine Fahrpläne oder Angebote für den Start- und Zielhafen finden, den ich suche. Wen kann ich kontaktieren?: If you don't find a quote or a schedule, please contact our support team. You ca...
Fallen bei den Preisen zusätzliche Gebühren an?: What you see on Twill is what you need to pay. Our customer care team will proac...
Wie hoch sind die Gebühren für Demurrage und Detention (auch bekannt als DnD oder D&D)?: During the booking process, in Step 2, where you can select your desired route, ...
Wie kann ich einen Festpreis anfordern?: Das ist mit unserer Plattform ganz einfach! Folgen Sie einfach dem Buchungsvorga...