Shipment management
Shipping instructions
- Was sind die Verschiffungsanweisungen?
- Die Verschiffungsanweisungen sind ein Dokument, das detaillierte Angaben zu eine...
- Where and how can I find the HS code?
- Your cargo needs to have the corresponding HS code for the commodities being tra...
- Wie übermittle ich meine Versandinstruktionen?
- Öffnen Sie Ihre Buchung über das Dashboard und klicken Sie auf die Schaltfläche ...
- What if I’m using multiple package types when shipping?
- In case you use multiple package types, you should input ‘Package’ as the packag...
- What are container seal numbers and how do I use them?
- A container seal is a tag with a number that is secured around the lock of a shi...
- When and how to use the marks and numbers field on shipping instructions?
- Marks and Numbers is an optional field used to identify different pieces of carg...
- What is the gross weight requested when placing a booking?
- In shipping, gross weight includes the weight of the actual product being transp...
- What is the net weight requested when placing a booking?
- The net weight is the weight of an item or product without adding the packaging ...
- What other details are mandatory when submitting shipping instructions?
- The platform will advise you which details are mandatory and optional when submi...
- Can I submit multiple Harmonized System (HS) codes in one container?
- You can only submit one Harmonized System (HS) code per container. ...
- Do I need to provide a Harmonized System (HS) code when submitting shipping Instructions?
- The platform will advise you if you need to to provide a Harmonized System (HS) ...
- Can I submit shipping instructions in my own language?
- The shipping instructions can only be accepted using English while doing interna...
- Can I, as a buyer, fill in the shipping instructions?
- The shipping instructions can only be submitted by the supplier via the platform...
- What is the shipping instructions deadline?
- This deadline indicates when you should submit your shipping instructions. ...
Bill of Lading
- How do I return the Original Bill of Lading (OBL)?
- When asked to return the Original Bill of Lading (OBL) for a shipment, you can r...
- What is Bill of Lading or Sea Waybill?
- Der Frachtbrief ist das wichtigste Dokument, das im Seeverkehr verwendet wird. E...
- Was passiert, wenn ich meinen Frachtbrief verliere?
- Ohne den Original-Frachtbrief wird die Freigabe Ihrer Fracht zurückgestellt, bis...
- Wie kann ich mir meinen Frachtbrief ausstellen lassen?
- If you need to issue a Bill of Lading, please contact us via email or via our on...
- Kann ich den Frachtbrief selber in meinem Büro ausdrucken?
- In certain countries is it possible to apply for a "Print at office" web agreeme...
- Wie kann ich die Daten auf dem Frachtbrief ändern?
- If you want to change any details on the Bill of Lading, you can submit your cha...
- How can I accept the draft version of the Bill of Lading and get the Original Bill of Lading?
- Once you have verified the details of the Bill of Lading you can approve the cop...
- Does Twill offer a Switch Bill of Lading?
- Currently, we do not offer any Switch Bill of Lading options for shipments booke...
- What is a Switch Bill of Lading?
- A Switch Bill of Lading is a second set of Bill of Lading issued by the carrier ...
- How can I apply for the Bill of Lading to be Telex released?
- If you do not wish to have the Original Bill of Lading printed and sent to your ...
- Who will be receiving the Bill of Lading once created?
- The copy of the Bill of Lading will be sent to the supplier to verify the detail...
- How long does it take from submitting shipping instructions till I have my Bill of Lading?
- The copy of the Bill of Lading will be available online within two business days...
- When is a Bill of Lading required?
- The Bill of Lading is a required document to move a freight shipment. The Bill o...
VGM
- How do I submit the Verified Gross Mass (VGM) for my container?
- Öffnen Sie Ihre Buchung im Dashboard und klicken Sie auf ......
- Can I as a buyer fill in the Verified Gross Mass (VGM)?
- The VGM details can only be submitted by the supplier....
- Was ist die verifizierte Bruttomasse (VGM)? Und wie kann ich eine verifizierte Bruttomasse für meine Lieferung erhalten?
- VGM stands for 'Verified Gross Mass'. A shipper is obliged to verify the gross m...
- Warum ist die verifizierte Bruttomasse (VGM) wichtig?
- Das Gewicht – oder die verifizierte Bruttomasse – Ihrer Fracht ist wichtig, um s...
- What is the Verified Gross Mass (VGM) deadline?
- This deadline indicates when you should submit your VGM details at the latest....
- How many methods exist to weigh my cargo?
- The shipper needs to verify the gross mass of the containers by one of two permi...
Track and Trace
- What will happen if deadlines are changed?
- Should any deadlines or timelines change to your shipments you will be kept up-t...
- What happens if my bookings are delayed?
- Should the event occur that there is going to be a delay in your shipment's plan...
- How often will the milestones be updated?
- We strive to give you the most up-to-date status of your shipment at all times, ...
- How many milestones is Twill tracking?
- Based on the transportation length you wish to book we will display up to 9 mile...
- Will I be able to see my deadlines?
- Die Fristen für Schiffe finden Sie unter https://www.maersk.com/local-informatio...
Amendments and changes
- Kann ich den Zielort (COD) von Teilen meiner Fracht ändern?
- Unfortunately this is not supported yet in Twill. You will need to create a new ...
- Kann ich den Abgangsort (COO) meiner Sendung ändern?
- Ja, Sie können den Abgangsort Ihres Versands ändern. Allerdings wird in diesem F...
- Kann ich den Abgangsort (COO) von Teilen meiner Fracht ändern?
- Unfortunately this is not supported yet in Twill. You will need to create a new ...
- Kann ich die Beschreibung meiner Fracht nach der Buchung ändern?
- You can amend the description of your cargo after booking. However, this can aff...
- Kann ich das Schiff oder die Kategorie des Containers ändern, nachdem meine Buchung abgeschlossen ist?
- f you wish to make these changes, please contact our customer care team. Note: I...
- Kann ich den Zielort (COD) meiner Fracht ändern?
- Sie können den Zielort Ihrer Fracht ändern. Bitte beachten Sie, dass im Falle de...
- Welche Änderungen kann ich nach der Buchung an meiner Sendung vornehmen?
- Once you have received the booking confirmation we will open up for processing a...
- Kann ich Equipment zu meiner Buchung hinzufügen oder ändern?
- Yes, you can. If you need to add or delete containers, you can do so but it is s...
- Kann ich die Größe des Equipments oder die Kategorie des Containers für meine Sendung ändern?
- Yes, you can. However, your booking is subject to: Repricing, Cancellation fee, ...
- Can I change the departure date of my shipment?
- If you want to change the departure date of your shipment, you can do this on ou...
- What are the parameters of the “Free Amendment”? What is included and what is not?
- Free amendment means that requesting changes or amendments are free....
- Why is a change of equipment size/type considered a cancellation?
- When we receive a booking on Twill, we start planning the loading of our vessels...
- Are there details that cannot be amended?
- Once you have placed the booking and received your booking confirmation, there a...
- Can I merge several of my bookings into one?
- Once you have placed two or more bookings and received your booking confirmation...
- Can I amend the bookings after the booking has been initiated?
- Once your booking has been initiated you will need to wait for a booking confirm...
- Can I split my booking into two or more individual shipments?
- Once you have placed the booking and received your booking confirmation, we are ...
- Can I change the vessel my shipment is on?
- If you need to change to a different vessel or voyage than the one of the origin...
Container pick up and delivery
- Wie kann ich Datum/Uhrzeit der Abholung und weitere wichtige Informationen präzisieren?
- Via the platform you will be able to submit your request time and date for arran...
- Will I be able to submit additional instructions?
- If there's any change in your delivery instructions, you can amend it on the pla...
- Will I be able to specify my delivery instructions?
- We will prompt you or your partner to insert the details required to arrange lan...
- Will I be able to request a preferred language of the driver?
- You will not be able to chose the nationality or language of the driver that wil...
- Will I be able to request delivery via chassis or side loader?
- The prices we display around inland transportation are always based on a pick-up...
Import Security Filing (ISF)
- How do I know if my Import Security Filing has been completed timely?
- If you chose Twill to arrange your Customs Clearance and ISF you will be able to...
- When do I need to take care of Import Security Filing?
- ISF is required to be filed no later than 24 hours before the cargo is loaded on...
- What will be the consequences if Import Security Filing is not completed timely?
- The penalties incurred for failing to submit an ISF within the required timefram...
- What is Import Security Filing (ISF)?
- The Importer Security Filing (ISF), which is also commonly known as 10+2 is requ...
- Who is responsible for submitting Import Security Filing (ISF)?
- The Importer is required to make sure the Importer Security Filing is submitted....
Fees
- Gibt es Ausnahmen bei Gebühren für Nichtantritt oder Stornierung?
- Force Majeure, Late gate-in and/or late release of the goods arising from custom...
- Wird eine Gebühr für die Stornierung einer Buchung erhoben?
- If you wish to cancel your shipment - whether it's for part or all of the contai...
- Was wird unter Ausfallgebühren verstanden?
- If Twill is not notified of the cancellation of containerised goods, including i...
Quote
- Wie erhalte ich ein Angebot für den VGM-Service?
- Da sich das Angebot je nach Land unterscheiden kann, sollten Sie sich diesbezügl...
- Wie oft ändern sich die Preise?
- Our instant competitive prices change according to the available space on the ve...
- Wie erhalte ich Angebote für per FMC regulierten Handel?
- If you ship to or from FMC regulated trades, you can search our instant competit...
- Wie lange sind Preise gültig?
- Spot rates are valid the moment you see them! If you wish to have a fixed rate f...
- Ich kann keine Fahrpläne oder Angebote für den Start- und Zielhafen finden, den ich suche. Wen kann ich kontaktieren?
- If you don't find a quote or a schedule, please contact our support team. You ca...
- Fallen bei den Preisen zusätzliche Gebühren an?
- What you see on Twill is what you need to pay. Our customer care team will proac...
- Wie hoch sind die Gebühren für Demurrage und Detention (auch bekannt als DnD oder D&D)?
- During the booking process, in Step 2, where you can select your desired route, ...
- Wie kann ich einen Festpreis anfordern?
- Das ist mit unserer Plattform ganz einfach! Folgen Sie einfach dem Buchungsvorga...