Productos y servicios

Despacho de aduana para envíos

¿Cómo puedo obtener una cotización o precio de declaración de aduanas?
Nuestros precios para el cuidado de los trámites de despacho están disponibles e...
What are customs clearance services?
Customs clearance involves the preparation and submission of documentation that ...
How long does customs clearance take?
Typically, customs clearance takes less than 24 hours. If your paperwork is lack...
What can I expect when choosing Twill's customs services?
When you buy customs services from Twill you can expect a global team of customs...
Will I be informed about the status of my customs clearance?
When you have selected us to handle your customs clearances you will be able to ...
What is power of attorney?
The first time you choose Twill to take care of your customs clerance we would r...
What information and documentation will be required from me for customs clearance?
As a minimum requirement, we will ask you to upload a copy of the packing list a...
Can I buy customs clearance services after I have placed my booking?
After you have placed your booking on Twill you are able to still buy customs cl...
¿Qué son los códigos HS o las partidas arancelarias y dónde puedo encontrarlos?
HS se refiere al sistema estandarizado internacional de nombres y números que se...
What is an HTS code?
An HTS (or HS) code stands for Harmonized System or Harmonized Tariff Schedule. ...
What is a tariff code?
A tariff code is a unique code which is documented in the Harmonised System (HS)...
What is a T1 document?
The T1 shipping note is a customs document used in cross-border movement of good...
What is a T2L document?
The T2L document is issued in each branch of the customs office in the place whe...
What is a certificate of origin (CO)?
A certificate of origin (CO) is a document declaring in which country a commodit...
¿Cómo se gestiona el contacto con la aduana?
Nuestros expertos se pondrán en contacto contigo para obtener más información so...
¿Qué sucede si se inspecciona mi envío o carga?
En ocasiones, las autoridades realizan comprobaciones adicionales para asegurars...
How do I request a customs clearance service?​
Si deseas que tu carga sea despachada por nosotros, simplemente marca la opción ...

Our Services

¿Twill ofrece despacho de aduanas en todos los países?
Contamos con expertos en más de 150 países en los que operamos y ofrecemos despa...
Does Twill offer container weighing services?
Currently, we do not offer any online container weighing services via the Twill ...
Does Twill offer warehouse services?
Currently, we do not offer any online warehousing service via the Twill platform...
Does Twill offer insurance?
Currently, we do not offer any online insurance service via the Twill platform. ...
Does Twill offer trade finance?
Currently, we do not offer any online trade finance service within Twill. Howeve...
Does Twill offer CO2-emissions reports?
Currently, we do not offer any online CO2 reporting services via the Twill platf...
Does Twill offer courier services?
Currently, we do not offer any online courier services via the Twill platform....
Does Twill offer report functionalities?
You will be able to download a report of all your shipments via the platform whe...
Does Twill offer dashboard functionalities?
You can access your shipment dashboard via the Twill platform at any time, where...
Does Twill offer any digital services?
As Twill is being developed to be a purely digital solution, we strive to transf...
Can I book Less Container Load (LCL) with Twill?
Currently, we do not offer the option to book your LCL cargo via the Twill platf...
Can I book air cargo with Twill?
Currently, we do not offer the option to book your air cargo via the Twill platf...
Can I book rail transportation with Twill?
Currently, we do not offer the option to book your rail cargo via the Twill plat...
Can I book intercontinental shipments with Twill?
Currently, we do not offer the option to book your intercontinental shipments vi...

Servicios terrestres / Transporte terrestre

Can I decide which modalities are being used?
You are not able to select the modality of your inland transportation online. We...
Can I decide which routing the shipment should follow?
You are not able to customise the routing offered to you on the Twill platform. ...
What happens if unexpected waiting time occurs?
In the unfortunate event that unexpected waiting time occurs during inland trans...
What is the difference between chassis delivery and sideloader delivery?
The prices we display around inland transportation are always based on a pick-up...
What types of modalities are used to arrange inland transportation?
For arranging inland transportation there are three types of modalities we use -...
What is intermodal trucking?
A form of freight transportation that moves goods in special containers on truck...
What is intermodal transportation?
Intermodal transportation means moving large-sized goods in the same steel-based...
What is inland transportation?
Inland transportation covers all transport activities that go over land, i.e. al...
¿Cómo puedo cotizar u obtener precios para el transporte terrestre (camión, ferrocarril o barcaza)?
Al buscar el origen y el destino de la ruta deseada, puedes elegir si es un puer...
¿Hay costos adicionales para los servicios terrestres?
En Twill, podemos ofrecerte varios servicios terrestres además del transporte ma...
¿Qué se espera de mí?
Twill ha sido diseñado para ser fácil de usar, ya sea que sea un veterano en log...

Value Protect

¿Qué es Value Protect?
Protecting your cargo is vital, but did you know, with traditional insurance mos...
¿Cuál es la diferencia entre Value Protect y el seguro tradicional?
With traditional insurance most of the risk of losses or damages sits with the c...
¿Cuáles son los beneficios de Value Protect?
Twill ha sido diseñado para apoyar a personas como tu, y con Value Protect el pr...
¿Cómo puedo procesar una reclamo?
Puedes procesar un reclamo en cualquier momento comunicándote con nosotros en - ...
¿Cómo puedo aplicar, agregar o solicitar Value Protect para mi envío?
Value Protect can be added during the booking process. Simply progress through y...

Transporte marítimo / Transporte por transportista

¿Cómo se cotizan las tarifas para el envío de carga?
In Twill, we can offer you several inland services in addition to ocean shipping...

Otros servicios logísticos

¿Pueden proporcionar contactos para compradores en diferentes países?
Lamentablemente, no podemos proporcionar información sobre otros clientes....
¿Pueden proporcionar contactos para proveedores en diferentes países?
Lamentablemente, no podemos proporcionar información sobre otros clientes....
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