Embarques
Two-way commitment
- ¿Qué es el compromiso recíproco?
- Si no cargamos tu carga en un plazo de 3 días antes o después de la fecha de sal...
- What happens if Twill delays my shipment?
- If we fail to load your cargo on the booked vessel OR if there is a delay of mor...
- What happens if I cancel my shipment?
- If the container(s) or the shipment is cancelled up to 7 days before vessel depa...
- What happens if Twill cancel my shipment?
- If we fail to load your cargo on the booked vessel OR if there is a delay of mor...
- What happens if I delay my shipment?
- If you fail to meet the port deadline or cancel the container(s) within 7 days o...
- Si un barco no sale, ¿quién pagará los costos?
- Nuestro producto de compromiso mutuo presenta precios competitivos con garantía ...
- ¿Qué sucede si no puedo entregar mi carga a tiempo?
- Si no notificas a Twill sobre la cancelación de parte o la totalidad de la carga...
Booking Confirmation
- How quickly will I know if my booking is accepted?
- Nos comprometemos a confirmar o actualizar todos los envíos lo antes posible. Re...
- ¿Cómo puedo modificar los detalles de la confirmación de reserva?
- Si necesitas modificar los detalles de la confirmación de la reserva, contáctate...
- Can my buyers and suppliers also track the cargo?
- Both buyers and suppliers can track a shipment by clicking on it in the platform...
- Can I cancel a booking?
- You can cancel your booking via our platform. Depending on the stage of your shi...
- What if details are missing on my booking confirmation?
- Cada confirmación de reserva contiene detalles relevantes sobre el plan de trans...
- What could be the reasons for my booking confirmation not being released?
- En caso de que la confirmación de la reserva tarde más de dos días en emitirse, ...
- ¿Cómo puedo rastrear mi carga? ¿Qué pasa con mi comprador / proveedor?
- Tanto el comprador como el proveedor pueden rastrear un envío haciendo clic en l...
- Will my suppliers or buyers be informed about the booking I have placed?
- Durante el proceso de reserva, se te pedirá que proporciones los datos de contac...
- What do I need to pay attention to after I have placed my booking?
- Depending on your role in the booking journey, you will have different tasks to ...
- How long does it take to confirm a booking?
- Nos comprometemos a confirmar o actualizar todos los envíos reservados lo antes ...
- How do I know if my booking is confirmed?
- Once your booking has been confirmed, a booking confirmation will be available t...
Search schedules
- No encuentro el puerto o la ubicación que necesito, ¿qué puedo hacer?
- Si no encuentras un puerto o ubicación específica para la recogida, comunícate c...
- ¿Qué tipo de contenedor o equipo puedo utilizar para enviar mi carga?
- Hay muchos tipos diferentes de contenedores y equipos disponibles para enviar tu...
- ¿Qué combinaciones de puertas o puertos están disponibles?
- Puedes reservar con nuestras tarifas al instante o seleccionar nuestra tarifa fi...
- Can I place a booking from one country to another while my company is located in a different country?
- Yes, you are able to place a booking where you and your company are located in a...
- What does loading priority mean?
- Our loading priority is an equipment and space prioritisation for your freight -...
- Can I ship only individual pallets?
- We always recommend to load your cargo on pallets before you load the cargo safe...
- What is the maximum possible weight and size of cargo I can ship?
- Each container type has a maximum weight limit you are allowed to load into the ...
- Can I be certain there are containers available for my cargo?
- We are not able to guarantee equipment on our vessels for 100% of our bookings....
- Can I be certain there is space available for my cargo?
- We are not able to guarantee space on our vessels for 100% of our bookings - as ...
- How do I place a booking on behalf of another company?
- If your are authorised to place bookings on behalf of your buyers, you will be a...
- Does the loading priority apply for transshipments as well?
- Yes, the loading priority applies for all vessel loadings....
- What does country of origin in shipping mean?
- The country of origin refers to the country of manufacture, production, or growt...
- What does 'Import' and 'Export' mean?
- When selecting 'Import', this indicates that you are located at the destination ...
- Can I book inland transportation as a standalone service?
- We currently do not offer the ability to book inland transportation only without...
- What container types can I book with Twill?
- We currently offer dry cargo in 20 foot - 40 foot - 40 foot (High Cube) and 45 f...
- What if I'm not sure which 'Port' or 'City' to choose?
- We will help you out by displaying the ports that are nearby within a radius of ...
- Can I decide the mode of inland transportation for my cargo?
- You currently cannot select which type of transportation mode you would like to ...
- When searching 'From' and 'To' what is the difference between 'City' and 'Port'?
- When you start your search you can choose the length of the transportation you w...
- What does 'Port' and 'City' mean?
- When you see the label 'PORT' that means the start or end point of your cargo wi...
Compare prices
- What is a daily rate?
- Our daily rates are dynamic prices which are subject to daily changes. Using our...
- Will I always see a price for every search I make?
- In the case that we are not able to offer you a price for the search combination...
- What is a monthly fixed rate?
- By signing a monthly fixed rate for a specific trade lane you can book and pay a...
- Can I negotiate the prices I see online?
- All our prices are instantly available on the platform and will immediately appe...
- Does my price include free time in the form of demurrage?
- In our price comparison page you will be able to see which standard free time de...
- ¿Están todos los Incoterms disponibles en Twill?
- Twill cumple con todos los Incoterms, pero todavía no podemos proporcionar cober...
Pre-booking
- If I cancel the 'Reserve your shipment' / 'Pre-booking' will I be invoiced with a cancellation fee?
- We offer free cancellation until we send out the booking confirmation....
- What happens if my expected pick-up date is surpassed without a price being available?
- We aim to offer prices in every case, but sometimes due to practical reasons it ...
- When can I expect to be notified around price availability?
- We respect your time and do not send unnecessary emails. We will send you the pr...
- Does a 'Reserve your shipment' / 'Pre-booking' guarantee space?
- Reserve your shipment / pre-booking notifies you when we have the prices for the...
- Can I cancel the 'Reserve your shipment' / 'Pre-booking' if I do not agree with the offered price?
- Yes, you can reject the prices offered on the pre-booking and the pre-booking wi...
- What does it mean to 'Reserve your shipment' or 'Pre-book'?
- We aim to offer you prices for every search you make, but sometimes it is not po...
Additional charges
- Can other charges occur that are not displayed when booking?
- The price we display on the platform during your booking journey is the price yo...
- Can I see a full breakdown of all the transportation costs I need to pay?
- During the booking journey, we will display the total cost of transportation you...
- Will I be able to see additional charges that have been included in my total booking cost?
- You will be able to see what you can expect to be invoiced and what your partner...
Información de tu Carga
- ¿Existe alguna restricción en los equipos o tipos de mercancías que puedo reservar?
- En Twill puedes reservar carga seca en contenedores de 20-40-45 (HC). ...
- ¿Aceptan envíos de objetos personales?
- Aceptamos envíos de objetos personales, pero solo si el envío lo reserva una emp...
- Can I ship cargo that needs to be kept at a specific temperature?
- We can currently not accept any types of cargo that is in requirements of temper...
- Do I need to input the accurate cargo weight and volume at the booking stage?
- During the booking process we will ask you to inform us about estimated cargo we...
- Can I insert my own internal reference Purchase Order number in my bookings?
- During the booking process you will be able to insert your own internal referenc...
- Which commodity types can I ship?
- We allow a large variety of commodity types to be loaded in our dry containers a...
- Do you allow the shipment of dangerous cargo?
- We do not accept any shipment containing cargo hazardous cargo, also know as dan...
- Can I still book if I am not sure about the cargo details?
- During the booking process we will ask you to select the type of commodity you w...
Company details
- Can I get a booking confirmation without completing my company profile?
- Until we have the required details requested in the completion of your company p...
- Can I book if I do not have a company?
- We only allow VAT registered companies to place bookings. ...
- What will happen after I fill in my company details?
- Once we have received the requested company details, we initiate a vetting and c...
- Why do I need to insert my company details?
- If you have not completed your company profile before you start booking, we will...
Supplier and buyer details
- Can I edit contact details after the booking?
- We will use the details that you have inserted during the booking journey....
- Can I edit my partner's details after the booking?
- We will use the details that you have inserted during the booking journey....
- What if I do not want to show contact details?
- We require contact details and information for both supplier and buyer, so we ma...
- Why do you need my partner's details?
- After the booking has been placed, there is a series of actions that both a supp...
- Will my partner's details be saved?
- If you created a new partner during the booking journey, we will automatically s...