Documentación, facturas y pagos

When can I expect to receive my invoice?

You will receive one or more invoices depending on the charges you are supposed to pay as per the booking details. You will receive the invoices for export charges five working days before departure.

Similarily, you can expect the destination charges seven days before arrival. Sometimes, depending on the local regulation and/or our local setup, we also send separate invoices for inland haulage and customs clearance and other value added services that you have requested at the time of booking/during shipment cycle.

Timelines

When can I expect to receive my invoice?
You will receive one or more invoices depending on the charges you are supposed ...
When can I expect to receive my credit note?
In order to get a credit note you would need to raise a dispute for your origina...
When can I expect to receive my compensation?
If you requested the compensation because we delayed the departure of your cargo...
Do I need to pay before the release of the Bill of Lading?
Yes, all relevant prepaid charges need to be paid before the Bill of Lading can ...
Do I need to pay before the release of my cargo?
Yes, all relevant collect charges need to be paid before cargo can be released t...
When can I expect to receive a resolution to my dispute?
If you have raised an invoice dispute, we shall get back to you with a resolutio...
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