Productos y servicios
Despacho de aduana para envíos
- ¿Dónde presento mi documentación aduanera?
- Si necesitas enviarnos tus documentos de aduana para el despacho de contenedores...
- ¿Cómo puedo solicitar certificados?
- Si necesitas solicitar un certificado, contáctanos en twillsupport@maersk.com o ...
- ¿Cómo puedo obtener una cotización o precio de declaración de aduanas?
- Nuestros precios para el cuidado de los trámites de despacho están disponibles e...
- ¿Qué son los códigos SA o las partidas arancelarias y dónde puedo encontrarlos?
- SA significa "sistema armonizado" y es el sistema estandarizado internacional de...
- What is a T1 document?
- The T1 shipping note is a customs document used in cross-border movement of good...
- What are customs clearance services?
- Customs clearance involves the preparation and submission of documentation that ...
- How long does customs clearance take?
- Typically, customs clearance takes less than 24 hours. If your paperwork is lack...
- What can I expect when choosing Twill's customs services?
- When you buy customs services from Twill you can expect a global team of customs...
- Will I be informed about the status of my customs clearance?
- When you have selected us to handle your customs clearances you will be able to ...
- What information and documentation will be required from me for customs clearance?
- As a minimum requirement, we will ask you to upload a copy of the packing list a...
- Can I buy customs clearance services after I have placed my booking?
- After you have placed your booking on Twill you are able to still buy customs cl...
- What is an HTS code?
- An HTS (or HS) code stands for Harmonized System or Harmonized Tariff Schedule. ...
- What is a tariff code?
- A tariff code is a unique code which is documented in the Harmonised System (HS)...
- What is a T2L document?
- The T2L document is issued in each branch of the customs office in the place whe...
- What is a certificate of origin (CO)?
- A certificate of origin (CO) is a document declaring in which country a commodit...
Value Protect
- ¿Cuáles son los beneficios de Value Protect?
- Twill se diseñó para ayudar a personas como tú, y con Value Protect, el proceso ...
- ¿Qué es Value Protect?
- Proteger tu carga es vital, pero ¿sabías que con el seguro tradicional la mayor ...
- Can I buy Value Protect after I placed my booking?
- After you have placed your booking on Twill you are able to still buy Value Prot...
- Why can I not buy Value Protect for some of my bookings?
- The reason for this could either be that the container has already been gated in...
- ¿Cuál es la diferencia entre Value Protect y el seguro tradicional?
- Con el seguro tradicional la mayor parte del riesgo de pérdidas o daños recae en...
Other Services
- ¿Twill ofrece declaración de aduanas en todos los países?
- Contamos con expertos en más de 150 países en los que operamos y ofrecemos despa...
- Does Twill offer container weighing services?
- Currently, we do not offer any online container weighing services via the Twill ...
- Does Twill offer warehouse services?
- Currently, we do not offer any online warehousing service via the Twill platform...
- Does Twill offer insurance?
- Currently, we do not offer any online insurance service via the Twill platform. ...
- Does Twill offer trade finance?
- Currently, we do not offer any online trade finance service within Twill. Howeve...
- Does Twill offer CO2-emissions reports?
- Currently, we do not offer any online CO2 reporting services via the Twill platf...
- Does Twill offer courier services?
- Currently, we do not offer any online courier services via the Twill platform....
- Does Twill offer report functionalities?
- You will be able to download a report of all your shipments via the platform whe...
- Does Twill offer dashboard functionalities?
- You can access your shipment dashboard via the Twill platform at any time, where...
- Does Twill offer any digital services?
- As Twill is being developed to be a purely digital solution, we strive to transf...
- Can I book Less Container Load (LCL) with Twill?
- Currently, we do not offer the option to book your LCL cargo via the Twill platf...
- Can I book air cargo with Twill?
- Currently, we do not offer the option to book your air cargo via the Twill platf...
- Can I book rail transportation with Twill?
- Currently, we do not offer the option to book your rail cargo via the Twill plat...
- Can I book intercontinental shipments with Twill?
- Currently, we do not offer the option to book your intercontinental shipments vi...
Ocean freight
- Does Twill book ocean freight with all carriers?
- All bookings via Twill will be loaded on a Maersk or Sealand vessel. Twill does ...
- Can Twill arrange ocean freight?
- Twill is part of Maersk Group and specialized in ocean freight transporation....
- Can Twill ship ocean freight all over the world?
- Twill is supercharged by Maersk. That means we can ship your ocean freight to an...
- Can I choose my own preferred route?
- When you search for schedule options, Twill will display the options that you ca...
- What are the expected transit times for ocean freight?
- The transit time of your cargo depends on where you are shipping to and from....
- What is the cost of ocean freight?
- The price for ocean freight depends on the schedule you would like to book on an...
- Will I be certain to get ocean freight space on the vessels?
- When you book via Twill you agree to a two-way commitment. You commit to honour ...
Demurrage and Detention
- ¿Qué es el tiempo libre estándar?
- El tiempo libre estándar es el período de tiempo que un operador les ofrece a lo...
- ¿Qué es DnD, D&D o demora y detención?
- La demora es la tarifa que se aplica cuando el cliente retiene el equipo de tran...
- ¿Puedo pedir tiempo libre adicional?
- Nos hemos asegurado de que el tiempo libre relevante para el mercado forme parte...
- What causes Demurrage and Detention?
- Demurrage and Detention can happen for a variety of reasons....
- What will the cost be if I exceed the allowed free time days?
- The actual free days available, and the additional charges should you exceed the...
- Will the free time days be separate or combined?
- The free time days offered in Twill are always separated between specific free t...
Servicios terrestres / Transporte terrestre
- Can I decide which modalities are being used?
- You are not able to select the modality of your inland transportation online. We...
- Can I decide which routing the shipment should follow?
- You are not able to customise the routing offered to you on the Twill platform. ...
- What happens if unexpected waiting time occurs?
- In the unfortunate event that unexpected waiting time occurs during inland trans...
- What is the difference between chassis delivery and sideloader delivery?
- The prices we display around inland transportation are always based on a pick-up...
- What types of modalities are used to arrange inland transportation?
- For arranging inland transportation there are three types of modalities we use -...
- What is intermodal trucking?
- A form of freight transportation that moves goods in special containers on truck...
- What is intermodal transportation?
- Intermodal transportation means moving large-sized goods in the same steel-based...
- What is inland transportation?
- Inland transportation covers all transport activities that go over land, i.e. al...