Productos y servicios

Despacho de aduana para envíos

¿Dónde presento mi documentación aduanera?: Si necesitas enviarnos tus documentos de aduana para el despacho de contenedores...
¿Cómo puedo solicitar certificados?: Si necesitas solicitar un certificado, contáctanos en twillsupport@maersk.com o ...
¿Cómo puedo obtener una cotización o precio de declaración de aduanas?: Nuestros precios para el cuidado de los trámites de despacho están disponibles e...
¿Qué son los códigos SA o las partidas arancelarias y dónde puedo encontrarlos?: SA significa "sistema armonizado" y es el sistema estandarizado internacional de...
What is a T1 document?: The T1 shipping note is a customs document used in cross-border movement of good...
What are customs clearance services?: Customs clearance involves the preparation and submission of documentation that ...
How long does customs clearance take?: Typically, customs clearance takes less than 24 hours. If your paperwork is lack...
What can I expect when choosing Twill's customs services?: When you buy customs services from Twill you can expect a global team of customs...
Will I be informed about the status of my customs clearance?: When you have selected us to handle your customs clearances you will be able to ...
What information and documentation will be required from me for customs clearance?: As a minimum requirement, we will ask you to upload a copy of the packing list a...
Can I buy customs clearance services after I have placed my booking?: After you have placed your booking on Twill you are able to still buy customs cl...
What is an HTS code?: An HTS (or HS) code stands for Harmonized System or Harmonized Tariff Schedule. ...
What is a tariff code?: A tariff code is a unique code which is documented in the Harmonised System (HS)...
What is a T2L document?: The T2L document is issued in each branch of the customs office in the place whe...
What is a certificate of origin (CO)?: A certificate of origin (CO) is a document declaring in which country a commodit...

Value Protect

¿Cuáles son los beneficios de Value Protect?: Twill se diseñó para ayudar a personas como tú, y con Value Protect, el proceso ...
¿Qué es Value Protect?: Proteger tu carga es vital, pero ¿sabías que con el seguro tradicional la mayor ...
Can I buy Value Protect after I placed my booking?: After you have placed your booking on Twill you are able to still buy Value Prot...
Why can I not buy Value Protect for some of my bookings?: The reason for this could either be that the container has already been gated in...
¿Cuál es la diferencia entre Value Protect y el seguro tradicional?: Con el seguro tradicional la mayor parte del riesgo de pérdidas o daños recae en...

Other Services

¿Twill ofrece declaración de aduanas en todos los países?: Contamos con expertos en más de 150 países en los que operamos y ofrecemos despa...
Does Twill offer container weighing services?: Currently, we do not offer any online container weighing services via the Twill ...
Does Twill offer warehouse services?: Currently, we do not offer any online warehousing service via the Twill platform...
Does Twill offer insurance?: Currently, we do not offer any online insurance service via the Twill platform. ...
Does Twill offer trade finance?: Currently, we do not offer any online trade finance service within Twill. Howeve...
Does Twill offer CO2-emissions reports?: Currently, we do not offer any online CO2 reporting services via the Twill platf...
Does Twill offer courier services?: Currently, we do not offer any online courier services via the Twill platform....
Does Twill offer report functionalities?: You will be able to download a report of all your shipments via the platform whe...
Does Twill offer dashboard functionalities?: You can access your shipment dashboard via the Twill platform at any time, where...
Does Twill offer any digital services?: As Twill is being developed to be a purely digital solution, we strive to transf...
Can I book Less Container Load (LCL) with Twill?: Currently, we do not offer the option to book your LCL cargo via the Twill platf...
Can I book air cargo with Twill?: Currently, we do not offer the option to book your air cargo via the Twill platf...
Can I book rail transportation with Twill?: Currently, we do not offer the option to book your rail cargo via the Twill plat...
Can I book intercontinental shipments with Twill?: Currently, we do not offer the option to book your intercontinental shipments vi...

Ocean freight

Does Twill book ocean freight with all carriers?: All bookings via Twill will be loaded on a Maersk or Sealand vessel. Twill does ...
Can Twill arrange ocean freight?: Twill is part of Maersk Group and specialized in ocean freight transporation....
Can Twill ship ocean freight all over the world?: Twill is supercharged by Maersk. That means we can ship your ocean freight to an...
Can I choose my own preferred route?: When you search for schedule options, Twill will display the options that you ca...
What are the expected transit times for ocean freight?: The transit time of your cargo depends on where you are shipping to and from....
What is the cost of ocean freight?: The price for ocean freight depends on the schedule you would like to book on an...
Will I be certain to get ocean freight space on the vessels?: When you book via Twill you agree to a two-way commitment. You commit to honour ...

Demurrage and Detention

¿Qué es el tiempo libre estándar?: El tiempo libre estándar es el período de tiempo que un operador les ofrece a lo...
¿Qué es DnD, D&D o demora y detención?: La demora es la tarifa que se aplica cuando el cliente retiene el equipo de tran...
¿Puedo pedir tiempo libre adicional?: Nos hemos asegurado de que el tiempo libre relevante para el mercado forme parte...
What causes Demurrage and Detention?: Demurrage and Detention can happen for a variety of reasons....
What will the cost be if I exceed the allowed free time days?: The actual free days available, and the additional charges should you exceed the...
Will the free time days be separate or combined?: The free time days offered in Twill are always separated between specific free t...

Servicios terrestres / Transporte terrestre

Can I decide which modalities are being used?: You are not able to select the modality of your inland transportation online. We...
Can I decide which routing the shipment should follow?: You are not able to customise the routing offered to you on the Twill platform. ...
What happens if unexpected waiting time occurs?: In the unfortunate event that unexpected waiting time occurs during inland trans...
What is the difference between chassis delivery and sideloader delivery?: The prices we display around inland transportation are always based on a pick-up...
What types of modalities are used to arrange inland transportation?: For arranging inland transportation there are three types of modalities we use -...
What is intermodal trucking?: A form of freight transportation that moves goods in special containers on truck...
What is intermodal transportation?: Intermodal transportation means moving large-sized goods in the same steel-based...
What is inland transportation?: Inland transportation covers all transport activities that go over land, i.e. al...