Booking

What happens if I cannot deliver my cargo to the port of departure on time?

If you fail to notify Twill of cancellation of part or all cargo or fail to deliver part or all the cargo for shipment, a no-show fee must be paid.

To notify cancellation of part or all the shipment please contact us via twillsupport@maersk.com

Two-way commitment

What happens if Twill delays my shipment?
If we fail to load your cargo on the booked vessel OR if there is a delay of mor...
What happens if I cancel my shipment?
If the container(s) or the shipment is cancelled up to 7 days before vessel depa...
What happens if Twill cancel my shipment?
If we fail to load your cargo on the booked vessel OR if there is a delay of mor...
What happens if I delay my shipment?
If you fail to meet the port deadline or cancel the container(s) within 7 days o...
What is the two-way commitment?
If we fail to load your cargo within 3 days before or after the scheduled depart...
How does the two-way commitment agreement work?
Our two way commitment product features competitive pricing with a loading guara...
What happens if I cannot deliver my cargo to the port of departure on time?
If you fail to notify Twill of cancellation of part or all cargo, or fail to del...
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