Booking

What do I need to pay attention to after I have placed my booking?

Depending on your role in the booking journey, you will have different tasks to complete throughout the shipment journey. Via the platform, you will see which actions are required to be performed by you. All parties involved have transparency about how far we are in the shipment journey overall.

Booking Confirmation

What do I need to pay attention to after I have placed my booking?
Depending on your role in the booking journey, you will have different tasks to ...
What could be the reasons for my booking confirmation not being released?
Once your booking has been placed, the booking confirmation should be released s...
How long does it take to confirm a booking?
We are committed to confirming or updating all booked shipments as soon as possi...
What if details are missing on my booking confirmation?
If you believe certain information is missing on your booking confirmation, we e...
Will my suppliers or buyers be informed about the booking I have placed?
During the booking process, you are asked to provide your suppliers' or buyers' ...
Can my buyers and suppliers also track the cargo?
Both buyers and suppliers can track a shipment by clicking on it in the platform...
How quickly will I know if my booking is accepted?
We are committed to confirming or updating shipments as soon as possible. You wi...
How can I amend the details on my booking confirmation?
If you need to amend Booking Confirmation, please contact us through twillsuppor...
How do I know if my booking is confirmed?
Once your booking has been confirmed, a booking confirmation will be available t...
Can I cancel a booking?
You can cancel your booking via our platform. Depending on the stage of your shi...
Can my buyers and suppliers also track my cargo?
Both buyer and supplier can track a shipment by clicking on it in the 'Shipment'...
© 2022    Turfmarkt 107, 2511 DP Den Haag, The Netherlands