Costs and fees

Cargo information

How can I find additional charges, rules, and restrictions for my country?
Additional info and charges are available on https://www.maersk.com/local-inform...

Changes in Shipments

What amendments can I do to my shipment after Booking?
We can help you with any amendments for your shipment after booking. These are s...
Can I add or amend equipment in my booking?
If you need to add the same size and type of equipment or change the equipment s...
Can I change the equipment size or type of container for my shipment?
Yes, you can. However, your booking is subject to: Repricing, Cancellation fee, ...
Can I change the vessel my shipment is on?
If you need to change to a different vessel or voyage than the one of the origin...
Can I change the origin (COO) of part of my cargo?
Unfortunately this is not supported yet in Twill. You will need to create a new ...
Can I change the origin (COO) of my shipment?
Yes, you can change the origin of your shipment, however, this is subject to rep...
Can I change the destination (COD) of part of my cargo?
Unfortunately this is not supported yet in Twill. You will need to create a new ...
Can I change the destination (COD) of my cargo?
You can change the destination of your cargo. Please note, if the change of dest...
Can I amend the description of my cargo after booking?
You can amend the description of your cargo after booking. However, this can aff...
Can I cancel a booking?
Yes, you can! Please note that according to our two way commitment rule, the can...
Can I amend the vessel or container type after a booking is submitted?
f you wish to make these changes, please contact our customer care team. Note: I...

Fees

Are there any exceptions to fees like no-show or cancellation fees?
Force Majeure, Late gate-in and/or late release of the goods arising from custom...
What is a no-show fee?
If Twill is not notified of the cancellation of containerised goods, including i...
Is there a fee for cancelling a booking?
If you wish to cancel your shipment - whether it's for part or all of the contai...

Quote

How can I get a quote for the VGM service?
Since the quote may differ from country to country, contact your local support f...
How can I request a fixed price?
That's all easy to do within our platform! Just follow the booking process and y...
How long are rates valid?
Spot rates are valid the moment you see them! If you wish to have a fixed rate f...
Can I negotiate my rate?
Rates on Twill are not negotiable. The platform automatically retrieves our best...
Are rates subject to any additional charges?
What you see on Twill is what you need to pay. Our customer care team will proac...
How can I get quotes for FMC regulated trades?
If you ship to or from FMC regulated trades, you can search our instant competit...
How often do rates change?
Our instant competitive prices change according to the available space on the ve...
What are the tariffs for Demurrage and Detention (Also known as DnD or D&D)?
During the booking process, in Step 2, where you can select your desired route, ...
What pricing options can I get to ship my cargo with Twill?
You can take advantage of our instant competitive prices available to you when s...
I can’t find schedules or quotes for the origin and destination that I need, who should I contact?
If you don't find a quote or a schedule, please contact our support team. You ca...
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