Costs and fees

Cargo information

How can I find additional charges, rules, and restrictions for my country?: Additional info and charges are available on https://www.maersk.com/local-inform...

Changes in Shipments

What amendments can I do to my shipment after Booking?: We can help you with any amendments for your shipment after booking. These are s...
Can I add or amend equipment in my booking?: If you need to add the same size and type of equipment or change the equipment s...
Can I change the equipment size or type of container for my shipment?: Yes, you can. However, your booking is subject to: Repricing, Cancellation fee, ...
Can I change the vessel my shipment is on?: If you need to change to a different vessel or voyage than the one of the origin...
Can I change the origin (COO) of part of my cargo?: Unfortunately this is not supported yet in Twill. You will need to create a new ...
Can I change the origin (COO) of my shipment?: Yes, you can change the origin of your shipment, however, this is subject to rep...
Can I change the destination (COD) of part of my cargo?: Unfortunately this is not supported yet in Twill. You will need to create a new ...
Can I change the destination (COD) of my cargo?: You can change the destination of your cargo. Please note, if the change of dest...
Can I amend the description of my cargo after booking?: You can amend the description of your cargo after booking. However, this can aff...
Can I cancel a booking?: Yes, you can! Please note that according to our two way commitment rule, the can...
Can I amend the vessel or container type after a booking is submitted?: f you wish to make these changes, please contact our customer care team. Note: I...

Fees

Are there any exceptions to fees like no-show or cancellation fees?: Force Majeure, Late gate-in and/or late release of the goods arising from custom...
What is a no-show fee?: If Twill is not notified of the cancellation of containerised goods, including i...
Is there a fee for cancelling a booking?: If you wish to cancel your shipment - whether it's for part or all of the contai...

Quote

How can I get a quote for the VGM service?: Since the quote may differ from country to country, contact your local support f...
How can I request a fixed price?: That's all easy to do within our platform! Just follow the booking process and y...
How long are rates valid?: Spot rates are valid the moment you see them! If you wish to have a fixed rate f...
Can I negotiate my rate?: Rates on Twill are not negotiable. The platform automatically retrieves our best...
Are rates subject to any additional charges?: What you see on Twill is what you need to pay. Our customer care team will proac...
How can I get quotes for FMC regulated trades?: If you ship to or from FMC regulated trades, you can search our instant competit...
How often do rates change?: Our instant competitive prices change according to the available space on the ve...
What are the tariffs for Demurrage and Detention (Also known as DnD or D&D)?: During the booking process, in Step 2, where you can select your desired route, ...
What pricing options can I get to ship my cargo with Twill?: You can take advantage of our instant competitive prices available to you when s...
I can’t find schedules or quotes for the origin and destination that I need, who should I contact?: If you don't find a quote or a schedule, please contact our support team. You ca...