Costs and fees
Cargo information
- How can I find additional charges, rules, and restrictions for my country?
- Additional info and charges are available on https://www.maersk.com/local-inform...
Changes in Shipments
- Can I amend the vessel or container type after a booking is submitted?
- f you wish to make these changes, please contact our customer care team. Note: I...
- Can I amend the description of my cargo after booking?
- You can amend the description of your cargo after booking. However, this can aff...
- Can I change the destination (COD) of my cargo?
- You can change the destination of your cargo. Please note, if the change of dest...
- Can I change the origin (COO) of my shipment?
- Yes, you can change the origin of your shipment, however, this is subject to rep...
- Can I change the origin (COO) of part of my cargo?
- Unfortunately this is not supported yet in Twill. You will need to create a new ...
- Can I cancel a booking?
- Yes, you can! Please note that according to our two way commitment rule, the can...
- Can I change the destination (COD) of part of my cargo?
- Unfortunately this is not supported yet in Twill. You will need to create a new ...
- What amendments can I do to my shipment after Booking?
- We can help you with any amendments for your shipment after booking. These are s...
- Can I add or amend equipment in my booking?
- If you need to add the same size and type of equipment or change the equipment s...
- Can I change the equipment size or type of container for my shipment?
- Yes, you can. However, your booking is subject to: Repricing, Cancellation fee, ...
- Can I change the vessel my shipment is on?
- If you need to change to a different vessel or voyage than the one of the origin...
Fees
- Are there any exceptions to fees like no-show or cancellation fees?
- Force Majeure, Late gate-in and/or late release of the goods arising from custom...
- What is a no-show fee?
- If Twill is not notified of the cancellation of containerised goods, including i...
- Is there a fee for cancelling a booking?
- If you wish to cancel your shipment - whether it's for part or all of the contai...
Quote
- Can I negotiate my rate?
- Rates on Twill are not negotiable. The platform automatically retrieves our best...
- What are the tariffs for Demurrage and Detention (Also known as DnD or D&D)?
- During the booking process, in Step 2, where you can select your desired route, ...
- I can’t find schedules or quotes for the origin and destination that I need, who should I contact?
- If you don't find a quote or a schedule, please contact our support team. You ca...
- What pricing options can I get to ship my cargo with Twill?
- You can take advantage of our instant competitive prices available to you when s...
- How can I get a quote for the VGM service?
- Since the quote may differ from country to country, contact your local support f...
- How can I request a fixed price?
- That's all easy to do within our platform! Just follow the booking process and y...
- How long are rates valid?
- Spot rates are valid the moment you see them! If you wish to have a fixed rate f...
- Are rates subject to any additional charges?
- What you see on Twill is what you need to pay. Our customer care team will proac...
- How can I get quotes for FMC regulated trades?
- If you ship to or from FMC regulated trades, you can search our instant competit...
- How often do rates change?
- Our instant competitive prices change according to the available space on the ve...