FAQ / Costs and Fees
Changes in Shipments
Is there a fee for cancelling a booking?
What is a no-show fee?
Are there any exceptions to fees like no-show or cancellation fees?
I can’t find schedules or quotes for the origin and destination that I need, who should I contact?
How can I get a quote for the VGM service?
What pricing options can I get to ship my cargo with Twill?
How can I request a fixed price?
How often do rates change?
How can I get quotes for FMC regulated trades?
Are rates subject to any additional charges?
Can I negotiate my rate?
How long are rates valid?
What are the tariffs for Demurrage and Detention (Also known as DnD or D&D)?
Can I amend the vessel or container type after a booking is submitted?
Can I cancel a booking?
Can I amend the description of my cargo after booking?
Can I change the destination (COD) of my cargo?
Can I change the destination (COD) of part of my cargo?
Can I change the origin (COO) of my shipment?
Can I change the origin (COO) of part of my cargo?
Can I change the vessel my shipment is on?
Can I change the equipment size or type of container for my shipment?
Can I add or amend equipment in my booking?
What amendments can I do to my shipment after Booking?
How can I find additional charges, rules, and restrictions for my country?