Can I cancel a booking?
Yes, you can! Please note that according to our two way commitment rule, the cancellation will imply either a cancellation fee or no show fee. If you wish to make these changes, please contact our customer care team at twillsupport@maersk.com and check our Terms & Conditions.
Changes in Shipments
- Can I amend the vessel or container type after a booking is submitted?
- f you wish to make these changes, please contact our customer care team. Note: I...
- Can I amend the description of my cargo after booking?
- You can amend the description of your cargo after booking. However, this can aff...
- Can I change the destination (COD) of my cargo?
- You can change the destination of your cargo. Please note, if the change of dest...
- Can I change the origin (COO) of my shipment?
- Yes, you can change the origin of your shipment, however, this is subject to rep...
- Can I change the origin (COO) of part of my cargo?
- Unfortunately this is not supported yet in Twill. You will need to create a new ...
- Can I cancel a booking?
- Yes, you can! Please note that according to our two way commitment rule, the can...
- Can I change the destination (COD) of part of my cargo?
- Unfortunately this is not supported yet in Twill. You will need to create a new ...
- What amendments can I do to my shipment after Booking?
- We can help you with any amendments for your shipment after booking. These are s...
- Can I add or amend equipment in my booking?
- If you need to add the same size and type of equipment or change the equipment s...
- Can I change the equipment size or type of container for my shipment?
- Yes, you can. However, your booking is subject to: Repricing, Cancellation fee, ...
- Can I change the vessel my shipment is on?
- If you need to change to a different vessel or voyage than the one of the origin...