Costs and fees

Can I change the origin (COO) of my shipment?

Yes, you can change the origin of your shipment, however, this is subject to repricing for ocean, inland and customs clearance.

Changes in Shipments

Can I change the vessel my shipment is on?
If you need to change to a different vessel or voyage than the one of the origin...
Can I change the equipment size or type of container for my shipment?
Yes, you can. However, your booking is subject to: Repricing, Cancellation fee, ...
Can I amend the vessel or container type after a booking is submitted?
f you wish to make these changes, please contact our customer care team. Note: I...
Can I change the destination (COD) of my cargo?
You can change the destination of your cargo. Please note, if the change of dest...
Can I amend the description of my cargo after booking?
You can amend the description of your cargo after booking. However, this can aff...
Can I change the origin (COO) of my shipment?
Yes, you can change the origin of your shipment, however, this is subject to rep...
Can I change the origin (COO) of part of my cargo?
Unfortunately this is not supported yet in Twill. You will need to create a new ...
Can I change the destination (COD) of part of my cargo?
Unfortunately this is not supported yet in Twill. You will need to create a new ...
What amendments can I do to my shipment after Booking?
We can help you with any amendments for your shipment after booking. These are s...
Can I add or amend equipment in my booking?
If you need to add the same size and type of equipment or change the equipment s...
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