Documents, invoices, payment
Documentation
- I lost my Bill of Lading. Can I get an additional Bill of Lading?
- Yes, you will be able to obtain an additional Bill of Lading, after completing t...
- Can I print out the Bill of Ladings at my own office?
- Yes! Just contact us at twillsupport@maersk.com and we will provide you with a '...
- How can I amend the details on the Bill of Lading?
- If you need to amend Bill of Lading details, please contact us on twillsupport@m...
- How can I amend the details on my Booking Confirmation?
- If you need to amend Booking Confirmation, please contact us through twillsuppor...
- Can I get a Seawaybill or a Telex Release for my shipment?
- You can choose to either have an Original Bill of Lading or a Seawaybill while s...
- How can I have my Bill of Lading issued?
- If you need to issue a Bill of Lading, please contact us on twillsupport@maersk....
- What happens if I lose my Bill of Lading?
- Without the Original Bill of Lading, the release of your cargo will be put on ho...
- Where do I submit my customs documentation?
- If you need to send us your customs documents for container clearance, please co...
- How can I request certificates?
- If you need to request a certificate, please contact us on twillsupport@maersk.c...
Finance
- How can I dispute an invoice?
- Log in to your account in my.twill.net and enter your booking overview. At the b...
- How do I make sure freight is paid by the correct party?
- You can dispute an invoice by logging in to your account in my.twill.net and ent...
- How do I change the freight payer?
- We cannot change the freight payer. On Twill, the party that looks at the freigh...
- Where can I find my invoices?
- Invoices will be sent to you via email or can be checked on 'MyFinance' in our p...
- When will my invoice be available?
- Invoices for prepaid charges are available after your container is loaded on the...
- What are my payment options?
- Since these may differ from country to country, please contact support on twills...
- In which currency will I get my invoice?
- You will get invoiced in your local currency, unless other agreements or regulat...
- How can I check if I am eligible for a credit agreement?
- On Twill you may be eligible to get credit for up to 30 days. Contact our custom...
- Can I split the payment of the shipment?
- Payment needs to be made in full. Otherwise we will not be able to clear your in...