Documents, invoices, payment

Finance

Where can I find my invoices?
Invoices will be sent to you via email or can be checked on 'MyFinance' in our p...
When will my invoice be available?
Invoices for prepaid charges are available after your container is loaded on the...
What are my payment options?
Since these may differ from country to country, please contact support on twills...
In which currency will I get my invoice?
You will get invoiced in your local currency, unless other agreements or regulat...
How can I check if I am eligible for a credit agreement?
On Twill you may be eligible to get credit for up to 30 days. Contact our custom...
Can I split the payment of the shipment?
Payment needs to be made in full. Otherwise we will not be able to clear your in...
How do I change the freight payer?
We cannot change the freight payer. On Twill, the party that looks at the freigh...
How do I make sure freight is paid by the correct party?
You can dispute an invoice by logging in to your account in my.twill.net and ent...
How can I dispute an invoice?
Log in to your account in my.twill.net and enter your booking overview. At the b...

Documentation

Where do I submit my customs documentation?
If you need to send us your customs documents for container clearance, please co...
How can I request certificates?
If you need to request a certificate, please contact us on twillsupport@maersk.c...
I lost my Bill of Lading. Can I get an additional Bill of Lading?
Yes, you will be able to obtain an additional Bill of Lading, after completing t...
What happens if I lose my Bill of Lading?
Without the Original Bill of Lading, the release of your cargo will be put on ho...
Can I print out the Bill of Ladings at my own office?
Yes! Just contact us at twillsupport@maersk.com and we will provide you with a '...
Can I get a Seawaybill or a Telex Release for my shipment?
You can choose to either have an Original Bill of Lading or a Seawaybill while s...
How can I have my Bill of Lading issued?
If you need to issue a Bill of Lading, please contact us on twillsupport@maersk....
How can I amend the details on my Booking Confirmation?
If you need to amend Booking Confirmation, please contact us through twillsuppor...
How can I amend the details on the Bill of Lading?
If you need to amend Bill of Lading details, please contact us on twillsupport@m...
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