Documents, invoices, payment

Documentation

I lost my Bill of Lading. Can I get an additional Bill of Lading?: Yes, you will be able to obtain an additional Bill of Lading, after completing t...
Can I print out the Bill of Ladings at my own office?: Yes! Just contact us at twillsupport@maersk.com and we will provide you with a '...
How can I amend the details on the Bill of Lading?: If you need to amend Bill of Lading details, please contact us on twillsupport@m...
How can I amend the details on my Booking Confirmation?: If you need to amend Booking Confirmation, please contact us through twillsuppor...
Can I get a Seawaybill or a Telex Release for my shipment?: You can choose to either have an Original Bill of Lading or a Seawaybill while s...
How can I have my Bill of Lading issued?: If you need to issue a Bill of Lading, please contact us on twillsupport@maersk....
What happens if I lose my Bill of Lading?: Without the Original Bill of Lading, the release of your cargo will be put on ho...
Where do I submit my customs documentation?: If you need to send us your customs documents for container clearance, please co...
How can I request certificates?: If you need to request a certificate, please contact us on twillsupport@maersk.c...

How can I dispute an invoice?: Log in to your account in my.twill.net and enter your booking overview. At the b...
How do I make sure freight is paid by the correct party?: You can dispute an invoice by logging in to your account in my.twill.net and ent...
How do I change the freight payer?: We cannot change the freight payer. On Twill, the party that looks at the freigh...
Where can I find my invoices?: Invoices will be sent to you via email or can be checked on 'MyFinance' in our p...
When will my invoice be available?: Invoices for prepaid charges are available after your container is loaded on the...
What are my payment options?: Since these may differ from country to country, please contact support on twills...
In which currency will I get my invoice?: You will get invoiced in your local currency, unless other agreements or regulat...
How can I check if I am eligible for a credit agreement?: On Twill you may be eligible to get credit for up to 30 days. Contact our custom...
Can I split the payment of the shipment?: Payment needs to be made in full. Otherwise we will not be able to clear your in...