FAQ / Documents, invoices, payment
How can I amend the details on the Bill of Lading?
Where do I submit my customs documentation?
How can I request certificates?
How can I have my Bill of Lading issued?
Can I get a Seawaybill or a Telex Release for my shipment?
Can I print out the Bill of Ladings at my own office?
What happens if I lose my Bill of Lading?
I lost my Bill of Lading. Can I get an additional Bill of Lading?
Where can I find my invoices?
How can I dispute an invoice?
How do I make sure freight is paid by the correct party?
How do I change the freight payer?
Can I split the payment of the shipment?
How can I check if I am eligible for a credit agreement?
In which currency will I get my invoice?
What are my payment options?
When will my invoice be available?