Documents, invoices, payment

How do I change the freight payer?

We cannot change the freight payer. On Twill, the party that looks at the freight rate when placing the booking will also be the freight payer. If you are at booking stage, you can opt for the “select a partner to book for them” option if you need your partner in business to pay for the freight.

If you need more guidance, feel free to contact your local support team via our online chat available 24/7 in www.twill.net

Finance

How can I dispute an invoice?
Log in to your account in my.twill.net and enter your booking overview. At the b...
How do I make sure freight is paid by the correct party?
You can dispute an invoice by logging in to your account in my.twill.net and ent...
How do I change the freight payer?
We cannot change the freight payer. On Twill, the party that looks at the freigh...
Where can I find my invoices?
Invoices will be sent to you via email or can be checked on 'MyFinance' in our p...
When will my invoice be available?
Invoices for prepaid charges are available after your container is loaded on the...
What are my payment options?
Since these may differ from country to country, please contact support on twills...
In which currency will I get my invoice?
You will get invoiced in your local currency, unless other agreements or regulat...
How can I check if I am eligible for a credit agreement?
On Twill you may be eligible to get credit for up to 30 days. Contact our custom...
Can I split the payment of the shipment?
Payment needs to be made in full. Otherwise we will not be able to clear your in...
© 2021    Turfmarkt 107, 2511 DP Den Haag, The Netherlands