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Documents, invoices, payment

How can I check if I am eligible for a credit agreement?

On Twill you may be eligible to get credit for up to 30 days. Contact our customer care for more information at twillsupport@maersk.com

Finance

When will my invoice be available?
Invoices for prepaid charges are available after your container is loaded on the...
What are my payment options?
Since these may differ from country to country, please contact support on twills...
In which currency will I get my invoice?
You will get invoiced in your local currency, unless other agreements or regulat...
How can I check if I am eligible for a credit agreement?
On Twill you may be eligible to get credit for up to 30 days. Contact our custom...
Can I split the payment of the shipment?
Payment needs to be made in full. Otherwise we will not be able to clear your in...
How do I change the freight payer?
We cannot change the freight payer. On Twill, the party that looks at the freigh...
How do I make sure freight is paid by the correct party?
You can dispute an invoice by logging in to your account in my.twill.net and ent...
How can I dispute an invoice?
Log in to your account in my.twill.net and enter your booking overview. At the b...
Where can I find my invoices?
Invoices will be sent to you via email or can be checked on 'MyFinance' in our p...