Payments, invoices and documents

How can I request certificates?

If you need to request a certificate, please contact us on twillsupport@maersk.com or via our online chat available 24/7 in www.twill.net

Documentation

How can I amend the details on the Bill of Lading?
If you need to amend Bill of Lading details, please contact us on twillsupport@m...
Can I print out the Bill of Ladings at my own office?
Yes! Just contact us at twillsupport@maersk.com and we will provide you with a '...
I lost my Bill of Lading. Can I get an additional Bill of Lading?
Yes, you will be able to obtain an additional Bill of Lading, after completing t...
How can I amend the details on my Booking Confirmation?
If you need to amend Booking Confirmation, please contact us through twillsuppor...
Can I get a Seawaybill or a Telex Release for my shipment?
You can choose to either have an Original Bill of Lading or a Seawaybill while s...
How can I have my Bill of Lading issued?
If you need to issue a Bill of Lading, please contact us on twillsupport@maersk....
What happens if I lose my Bill of Lading?
Without the Original Bill of Lading, the release of your cargo will be put on ho...
Where do I submit my customs documentation?
If you need to send us your customs documents for container clearance, please co...
How can I request certificates?
If you need to request a certificate, please contact us on twillsupport@maersk.c...
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