Documents, invoices, payment

What happens if I lose my Bill of Lading?

Without the Original Bill of Lading, the release of your cargo will be put on hold until a new Bill of Lading is presented or we get the confirmation from the shipper to release the cargo without a Bill of Lading.

In these cases, you need to notify our Customer Care immediately, so we are aware of the situation and can support you.

Documentation

I lost my Bill of Lading. Can I get an additional Bill of Lading?
Yes, you will be able to obtain an additional Bill of Lading, after completing t...
Can I print out the Bill of Ladings at my own office?
Yes! Just contact us at twillsupport@maersk.com and we will provide you with a '...
How can I amend the details on the Bill of Lading?
If you need to amend Bill of Lading details, please contact us on twillsupport@m...
How can I amend the details on my Booking Confirmation?
If you need to amend Booking Confirmation, please contact us through twillsuppor...
Can I get a Seawaybill or a Telex Release for my shipment?
You can choose to either have an Original Bill of Lading or a Seawaybill while s...
How can I have my Bill of Lading issued?
If you need to issue a Bill of Lading, please contact us on twillsupport@maersk....
What happens if I lose my Bill of Lading?
Without the Original Bill of Lading, the release of your cargo will be put on ho...
Where do I submit my customs documentation?
If you need to send us your customs documents for container clearance, please co...
How can I request certificates?
If you need to request a certificate, please contact us on twillsupport@maersk.c...
© 2021    Turfmarkt 107, 2511 DP Den Haag, The Netherlands