Payments, invoices and documents

Where can I find my invoices?

Invoices will be sent to you via email or can be checked on ‘MyFinance’ in our platform twill.net/my. In your booking overview, at the bottom, you will find a link to the ‘MyFinance’ portal where you will find all your invoices and credit notes. From there you will be able to download all your invoices in pdf format.

Payables

How will I receive my invoice?
Once your invoice is available you will be notified via email with a link to the...
Can I request a physical invoice via mail?
It depends on the country where the invoice is issued. If the country is still u...
What is a late payment fee?
A late payment fee is a charge applicable when you did not settle your invoice w...
Can I change my payable party after bookings are placed?
Yes, you can send a request to our Customer Care team to amend the payer party i...
What is the currency exchange rate?
The rate information has been calculated on the current rates, charges, surcharg...
Can I determine which currency I would like to be invoiced in?
You will get invoiced in your local currency, unless other agreements or regulat...
What are the payment options for my invoice?
We offer several options of payment on our platform and depend on where you are ...
Why does it say Maersk on my invoice?
The main reason why Maersk is shown on your invoice is that we are 'Twill by Mae...
Where can I find my invoices?
Invoices will be sent to you via email or can be checked on 'MyFinance' in our p...
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