Getting started

Profile Management

How do I set up notifications for my bookings?
Login to your account in my.twill.net. Then click on your username on top right,...
How can I add a supplier/buyer to my profile?
You can manage your profile and add new supplier or buyer whenever it’s needed. ...
How is my account linked with Maersk?
Find out how your profile is linked to Maersk and how you can login to your acco...
How can I add a warehouse or a pick-up or drop-off location to my profile?
After logging in, click on your username on the top-right, and select 'Company P...
How do I change or reset my password?
If you wish to reset or change your password, click on 'log in' and then on 'for...
I forgot my username, what should I do?
No problem! Just click on 'log in' and then on 'forgot username?' and follow the...

Onboarding

What are the products and services offered by Twill?
On Twill we can provide you with an end-to-end product which includes a variety ...
How do I register for Twill?
It takes only a few steps to get started: sign up, add the details of your busin...
How can I add a new email contact to my company registration on Twill?
A new contact should just register with the same company details. If you need fu...
What door or port combinations are available?
You can either book with our spot rates or select our 1 month fixed rate directl...
Is there any cost for the registration?
Signing up to Twill is completely free of charger! Sign up via our website and f...
What benefits do I get by booking my shipment with Twill?
There are many benefits of booking with Twill. Our intuitive platform has been c...
How do I make a booking on Twill?
To sign-up on Twill click on the “SIGN UP” button in the menu of twill.net.Add y...
I did not receive my activation email, what should I do?
Try to use your credentials again to login. If you still do not receive an email...
Do I need to sign a contract to use the platform and ask for quotes?
You can either book with our spot rates or select our 1 month fixed rate directl...

Contact Us

How do I know who is my dedicated agent for support?
You can contact support via email at twillsupport@maersk.com or using our online...
Where can I find the contacts for my local office?
Twill is supercharged by industry leader Maersk, and hence services over 150 cou...
What are the channels I can use to contact support?
You can contact support via email at twillsupport@maersk.com or using our online...

Quote

Does Twill contact the supplier to arrange delivery of the goods?
During the booking process you are asked to provide the necessary documents and ...
Where can I find vessel deadlines?
Vessel deadlines are available on https://www.maersk.com/local-information....
I can’t find the port or location I need, what can I do?
If you don't find a specific port or location for the pick-up, please contact su...
What is the maximum possible size of my cargo?
40 foot container shipment can carry up to 18 tons per container....
I just want to check schedules, not book. How should I proceed?
To check schedules or a desired route, you first need to Sign Up (there's no cha...
What information does Twill need to process my booking?
Do you want to know all the information needed to process your booking? On this ...
Where can I find the vessel Rate Of Exchange (ROE)?
Vessel Rate Of Exchange (ROE) is available on our platform. Find the country you...
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