FAQ / Getting started
How do I register for Twill?
Is there any cost for the registration?
I did not receive my activation email, what should I do?
How can I add a new email contact to my company registration on Twill?
What are the products and services offered by Twill?
What benefits do I get by booking my shipment with Twill?
Do I need to sign a contract to use the platform and ask for quotes?
What door or port combinations are available?
How do I set up notifications for my bookings?
How do I change or reset my password?
I forgot my username, what should I do?
How can I add a warehouse or a pick-up or drop-off location to my profile?
How can I add a supplier/buyer to my profile?
Where can I find the contacts for my local office?
What are the channels I can use to contact support?
How do I know who is my dedicated agent for support?
I just want to check schedules, not book. How should I proceed?
Do I need a need to fill a container to ship with Twill? Can I ship pallets? Can I ship half of a container?
What information does Twill need to process my booking?
Does Twill contact the supplier to arrange delivery of the goods?
What is the maximum possible size of my cargo?
Where can I find vessel deadlines?
Where can I find the vessel Rate Of Exchange (ROE)?
I can’t find the port or location I need, what can I do?