Getting started

Set up company profile

Can I authorise my suppliers to place bookings on my behalf?

If you would like your supplier to place your bookings on Twill as soon as the c...

What are the benefits of adding 'Partners' to my Company profile?

Your partners may play a vital part in your shipment's journey depending on who ...

What will happen when I add a new buyer or supplier to my company profile?

When you create your partner under the company profiles they will not be notifie...

What are the benefits of adding 'Warehouses' to my Company profile?

The warehouses can be either the pick-up places where your cargo needs to be loa...

What are the benefits of completing my Company profile?

When a new company signs up on the platform, we only ask for some initial inform...

Can I manage my email notification settings?

Under each user profile the users will have the option to select or de-select wh...

Can I change my username?

You are not able to change any details to your username....

Can I add a new user to my Company?

In order to add a new user to your company, the person wishing to join should re...

Can I change the Company name in my profile?

You are not able to change the name of your company yourself....

What is a Company profile?

All companies on Twill have their own Company profile where they can manage a va...

Can I edit my Company profile?

You are able to request changes to the address details. Please reach out to our ...

What does it mean to be a supplier?

A supplier (also known as a shipper or consignor) is a person or a company respo...

What does it mean to be a buyer?

A buyer, also known as a consignee, is a person or a company responsible for pur...

Can I set the language of my choice?

You can select your prefered language out of the languages we currently support....