Getting started

Does Twill contact the supplier to arrange delivery of the goods?

During the booking process you are asked to provide the necessary documents and your supplier’s contact so they can also be notified of the booking and the shipment. After submitting the required documents, you will be notified that your shipment is good to go.

If the booking is door to door, Twill will be in contact with the supplier to arrange pick-up time and date as well as necessary documentations.

Costs & Prices

Will I be able to receive prices without signing up?
All our prices are instantly available on the platform. In order to give you a d...
How do I see prices?
All our prices are instantly available on the Twill platform and will immediatel...
Is there any cost for signing up to Twill?
Signing up and using the Twill platform is free and no charges will be made unti...
Where can I find the vessel Rate Of Exchange (ROE)?
Vessel Rate Of Exchange (ROE) is available on our platform. Find the country you...
What is the validity of your prices?
Our prices are split between 'daily' and 'fixed' prices. ...
I just want to check schedules, not book. How should I proceed?
To check schedules or a desired route, you first need to Sign Up (there's no cha...
What is the maximum possible size of my cargo?
40 foot container shipment can carry up to 18 tons per container....
Can I apply for credit?
Yes, once you have signed up and become an active Twill customer, you will be ab...
Can I negotiate the prices I see online?
Our online price levels are market relevant and cannot be negotiated....
What information does Twill need to process my booking?
Do you want to know all the information needed to process your booking? On this ...
Does Twill contact the supplier to arrange delivery of the goods?
During the booking process you are asked to provide the necessary documents and ...
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