Can I dispute my invoice if I do not agree to what has been billed?
Yes, you can see and pay all your invoices under 'MyFinance' on our Twill platform.
If you do not agree to the amount you have been invoiced then you can raise a dispute either in MyFinance or send an email to disputes@maersk.com with a description of the issue/error you see in the invoice and your expectation. Our Dispute Resolution team shall reach out to you in two working days with a resolution or queries, if any.
Disputes
- Can I request my invoice to be changed, if some of the charges were supposed to be billed to my partner?
- We work with a two party setup i.e. one party at origin side and another at the ...
- What happens if my dispute is rejected?
- We do a thorough investigation before making a decision of whether we should acc...
- What happens if my dispute is accepted?
- If we accept the invoice dispute you raised then you can expect a revised invoic...
- Can I dispute my invoice if I do not agree to what has been billed?
- Yes, you can see and pay all your invoices under 'MyFinance' on our Twill platfo...