Invoicing, payment and claims

Can I request a physical invoice via mail?

It depends on the country where the invoice is issued. If the country is still using paper invoices, you will be able to request that it is sent to you via mail/post.

Payables

Can I determine which currency I would like to be invoiced in?
You will get invoiced in your local currency, unless other agreements or regulat...
How do I pay my invoices?
You can pay invoices you receive in two ways. Find more information here....
How will I receive my invoice?
Once your invoice is available you will be notified via email with a link to the...
Can I request a physical invoice via mail?
It depends on the country where the invoice is issued. If the country is still u...
What is the currency exchange rate?
The rate information has been calculated on the current rates, charges, surcharg...
What is a late payment fee?
A late payment fee is a charge applicable when you did not settle your invoice w...
Can I change my payable party after bookings are placed?
Yes, you can send a request to our Customer Care team to amend the payer party i...
Where can I find my invoices?
Invoices will be sent to you via email or can be checked on 'MyFinance' in our p...
Why does it say Maersk or Sealand on my invoice?
The main reason why Maersk or Sealand is shown on your invoice is that we are 'T...
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