Invoicing, payment and claims

How do I pay my invoices?

You can pay invoices you receive in two ways:

1. Pay directly on MyFinance: Paying an invoice on MyFinance is easy and secure. As we receive the funds instantly, we can mark your invoice as paid directly, speeding up tasks on your shipment.

2. Pay manually: You can pay your invoices by bank transfer and other traditional methods. It can take up to 48 hours to verify your payment, depending on your country and method of payment.

Payables

Where can I find my invoices?
Invoices will be sent to you via email or can be checked on 'MyFinance' in our p...
How do I pay my invoices?
You can pay invoices you receive in two ways. Find more information here....
Why does it say Maersk or Sealand on my invoice?
The main reason why Maersk or Sealand is shown on your invoice is that we are 'T...
How will I receive my invoice?
Once your invoice is available you will be notified via email with a link to the...
Can I request a physical invoice via mail?
It depends on the country where the invoice is issued. If the country is still u...
What is a late payment fee?
A late payment fee is a charge applicable when you did not settle your invoice w...
Can I change my payable party after bookings are placed?
Yes, you can send a request to our Customer Care team to amend the payer party i...
What is the currency exchange rate?
The rate information has been calculated on the current rates, charges, surcharg...
Can I determine which currency I would like to be invoiced in?
You will get invoiced in your local currency, unless other agreements or regulat...
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