Invoicing, payment and claims

Do I need to pay before the release of my cargo?

Yes, all relevant collect charges must be paid before the cargo can be released to the appropriate party.

Timelines

When can I expect to receive my invoice?
You will receive one or more invoices depending on the charges you are supposed ...
When can I expect to receive my credit note?
In order to get a credit note you would need to raise a dispute for your origina...
When can I expect to receive my compensation?
If you requested the compensation because we delayed the departure of your cargo...
Do I need to pay before the release of the Bill of Lading?
Yes, all relevant prepaid charges need to be paid before the Bill of Lading can ...
Do I need to pay before the release of my cargo?
Yes, all relevant collect charges need to be paid before cargo can be released t...
When can I expect to receive a resolution to my dispute?
If you have raised an invoice dispute, we shall get back to you with a resolutio...
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