Invoicing, payment and claims

What is the currency exchange rate?

The rate information has been calculated on the current rates, charges, surcharges and applicable exchange rates for the requested services. We will charge you the rates, charges and surcharges and use any exchange rates which are applicable on the PCD. This may result in a change in the prices of the quoted applicable rates, charges and surcharges

Payables

Why does it say Maersk or Sealand on my invoice?
The main reason why Maersk or Sealand is shown on your invoice is that we are 'T...
Where can I find my invoices?
Invoices will be sent to you via email or can be checked on 'MyFinance' in our p...
What is the currency exchange rate?
The rate information has been calculated on the current rates, charges, surcharg...
How do I pay my invoices?
You can pay invoices you receive in two ways. Find more information here....
How will I receive my invoice?
Once your invoice is available you will be notified via email with a link to the...
Can I determine which currency I would like to be invoiced in?
You will get invoiced in your local currency, unless other agreements or regulat...
Can I request a physical invoice via mail?
It depends on the country where the invoice is issued. If the country is still u...
What is a late payment fee?
A late payment fee is a charge applicable when you did not settle your invoice w...
Can I change my payable party after bookings are placed?
Yes, you can send a request to our Customer Care team to amend the payer party i...
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