When can I expect to receive my compensation?
If you have requested the compensation because we delayed the departure of your cargo by three days or more then you can request the compensation fee claim within 90 calendar days. We shall pay you the compensation fee within 10 working days from the day you have raised the request after relevant checks are done to conclude that we should pay the compensation fee.
Timelines
- When can I expect to receive my credit note?
- In order to get a credit note you would need to raise a dispute for your origina...
- When can I expect to receive my compensation?
- If you requested the compensation because we delayed the departure of your cargo...
- Do I need to pay before the release of the Bill of Lading?
- Yes, all relevant prepaid charges need to be paid before the Bill of Lading can ...
- When can I expect to receive my invoice?
- You will receive one or more invoices depending on the charges you are supposed ...
- When can I expect to receive a resolution to my dispute?
- If you have raised an invoice dispute, we shall get back to you with a resolutio...
- Do I need to pay before the release of my cargo?
- Yes, all relevant collect charges need to be paid before cargo can be released t...