Shipping terms and updates

What is Foodstuff, Medical or Humanitarian goods?

Foodstuffs and medicines are for human and animal consumption and essential for survival. Humanitarian goods includes hygiene and personal care items.

We wish to accept foodstuff, medical and humanitarian aid because generally broad authorisations and exceptions will allow for such shipments recognising the essential needs of countries’ citizens. It should be noted that such shipments/transactions cannot involve any sanctioned party, commodity or bank.

Current Shipping Situation

What will happen to my cargo if it is already loaded on vessels or discharged at a port in Ukraine or Russia?
Twill and Maersk have now stopped all vessel operations in Russia and service wi...
How are intercontinental rail services affected by the current situation?
Twill and Maersk do not accept any new bookings to any of the services, includin...
How long will these processes be in place?
Twill and Maersk have now stopped all vessel operations in Russia and service wi...
Can I ship cargo to or from Belarus at the moment?
No. Twill and Maersk, being responsible market participants, acting in complianc...
Are there any exceptions when it comes to shipping cargo to/from Russia?
No. Twill and Maersk have now stopped all vessel operations in Russia. For the d...
Can I ship cargo to/from Russia at the moment?
No. Twill and Maersk have now stopped all vessel operations in Russia. For the ...
Can I ship cargo to/from Ukraine at the moment?
At Twill and A.P. Moller – Maersk, we have been constantly evaluating the situat...
What is happening in shipping these days and why?
To find out more what is happening in shipping these days and why, please head o...
What are you doing to mitigate the impact this will have on global supply chains?
Together with Maersk, we are working hard to manage the impact of the current sh...
What happens to my cancelled booking if I already have picked up my container(s)?
Please reach out to our customer care team. They will support you in creating a ...
What is the current situation in shipping?
We are experiencing a challenging period for ocean freight. We are working hard ...
What are the latest ocean freight market trends?
Across the globe, most ports are facing operational delays, such as the Yantian ...
Where can I find information on the situation in shipping?
If you have any additional questions or concerns about this situation, please ge...
Why are we experiencing port congestion in the shipping industry?
Vessels do not reach ports when scheduled, as they face longer waiting times to ...
When will the current shipping situation go back to normal?
We will keep monitoring the situation and reviewing impacts from sanctions, with...
How will the new sanctions and export controls that are being applied to Russia affect my cargo already underway to Russia?
We are keeping a very close eye on developments with regards to sanctions and ma...
Can I ship/transport cargo from neighbouring countries of Russia that originates from Russia or is going to Russia?
Adhering to sanctions, such shipments must be treated as direct Russian shipment...
What are my options if I want to divert my cargo?
For cargo already on its way to Russia and Ukraine, that we are currently unable...
What is Foodstuff, Medical or Humanitarian goods?
Foodstuffs and medicines are for human and animal consumption and essential for ...
What is dual-use cargo?
Dual use items are items that are mainly used for commercial/civilian purposes b...
Where can I get help if my cargo is being affected?
If your cargo is affected by the current situation, one of our Twillers will rea...
Is the current shipping situation affecting other ports?
We are starting to see the effect on global supply chain flows resulting in unpr...
Where can I find more information about the current situation?
For more information about the situation in Ukraine and Russia, please visit Mae...
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