Products and services

Customs clearance for shipments

Does Twill offer customs clearance in every country?
We have experts in more than 150 countries we operate in and offer customs clear...
How is contact with the customs office managed?
Our experts will contact you for further information on what is needed as this d...
How can I get a customs clearance quote or price?
Our prices for taking care of the actual clearance formalities are available on ...
What happens if my shipment or cargo is inspected?
Authorities sometimes do additional checks to ensure what is being shipped is wh...
How do I request a customs clearance service?​
If you wish to have your cargo customs cleared by us, just flag the 'customs cle...
What are HS codes or Tariff Line Items and where can I find them?
HS stands for “Harmonised System” and it is the international standardised syste...

Ocean transportation / Carrier haulage

How are rates quoted for shipping cargo
In Twill, we can offer you several inland services in addition to ocean shipping...

Inland services / Inland haulage

Are there additional costs for Inland Services?
In Twill, we can offer you several inland services in addition to ocean shipping...
How are inland rates, inland services, trucking, barge or rail for my cargo calculated?
Prices are quoted on the basis of the net cargo weight as provided and indicated...
How can I quote or get prices for inland transportation (truck, rail or barge)?
When searching the origin and destination for your desired route, you can choose...
What is expected of me?
Twill has been designed to be easy to use - whether you're a logistics veteran o...

Other logistics services

Can you provide contacts for providers in different countries?
Unfortunately we cannot provide information on other customers....
Can you provide contacts for buyers in different countries?
Unfortunately we cannot provide information on other customers....

Value Protect

How can I process a claim?
You can process a claim at any time by contacting us at - twillsupport@maersk.co...
What are the Benefits of Value Protect?
Twill has been designed to support people like you – and with Value Protect the ...
What is the difference between Value Protect and traditional Insurance?
With traditional insurance most of the risk of losses or damages sits with the c...
How can I apply, add or request Value Protect for my shipment?
Value Protect can be added during the booking process. Simply progress through y...
What is value protect?
Protecting your cargo is vital, but did you know, with traditional insurance mos...
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