Products and services

Customs Clearance

What are customs clearance services?
Customs clearance involves the preparation and submission of documentation that ...
How long does customs clearance take?
Typically, customs clearance takes less than 24 hours. If your paperwork is lack...
What can I expect when choosing Twill's customs services?
When you buy customs services from Twill you can expect a global team of customs...
Will I be informed about the status of my customs clearance?
When you have selected us to handle your customs clearances you will be able to ...
What is power of attorney?
The first time you choose Twill to take care of your customs clerance we would r...
What information and documentation will be required from me for customs clearance?
As a minimum requirement, we will ask you to upload a copy of the packing list a...
Can I buy customs clearance services after I have placed my booking?
After you have placed your booking on Twill you are able to still buy customs cl...
What are Harmonised System (HS) codes or Tariff Line Items and where can I find them?
HS stands for “Harmonised System” and it is the international standardised syste...
What is an HTS code?
An HTS (or HS) code stands for Harmonized System or Harmonized Tariff Schedule. ...
What is a tariff code?
A tariff code is a unique code which is documented in the Harmonised System (HS)...
What is a T1 document?
The T1 shipping note is a customs document used in cross-border movement of good...
What is a T2L document?
The T2L document is issued in each branch of the customs office in the place whe...
What is a certificate of origin (CO)?
A certificate of origin (CO) is a document declaring in which country a commodit...
How is contact with the customs office managed?
Our experts will contact you for further information on what is needed as this d...
How can I get a customs clearance quote or price?
Our prices for taking care of the actual clearance formalities are available on ...
What happens if my shipment or cargo is inspected?
Authorities sometimes do additional checks to ensure what is being shipped is wh...
How do I request a customs clearance service?​
If you wish to have your cargo customs cleared by us, just flag the 'customs cle...

Our Services

Does Twill offer customs clearance in every country?
We have experts in more than 150 countries we operate in and offer customs clear...
Does Twill offer container weighing services?
Currently, we do not offer any online container weighing services via the Twill ...
Does Twill offer warehouse services?
Currently, we do not offer any online warehousing service via the Twill platform...
Does Twill offer insurance?
Currently, we do not offer any online insurance service via the Twill platform. ...
Does Twill offer trade finance?
Currently, we do not offer any online trade finance service within Twill. Howeve...
Does Twill offer CO2-emissions reports?
Currently, we do not offer any online CO2 reporting services via the Twill platf...
Does Twill offer courier services?
Currently, we do not offer any online courier services via the Twill platform....
Does Twill offer report functionalities?
You will be able to download a report of all your shipments via the platform whe...
Does Twill offer dashboard functionalities?
You can access your shipment dashboard via the Twill platform at any time, where...
Does Twill offer any digital services?
As Twill is being developed to be a purely digital solution, we strive to transf...
Can I book Less Container Load (LCL) with Twill?
Currently, we do not offer the option to book your LCL cargo via the Twill platf...
Can I book air cargo with Twill?
Currently, we do not offer the option to book your air cargo via the Twill platf...
Can I book rail transportation with Twill?
Currently, we do not offer the option to book your rail cargo via the Twill plat...
Can I book intercontinental shipments with Twill?
Currently, we do not offer the option to book your intercontinental shipments vi...

Inland transportation

Can I decide which modalities are being used?
You are not able to select the modality of your inland transportation online. We...
Can I decide which routing the shipment should follow?
You are not able to customise the routing offered to you on the Twill platform. ...
What happens if unexpected waiting time occurs?
In the unfortunate event that unexpected waiting time occurs during inland trans...
What is the difference between chassis delivery and sideloader delivery?
The prices we display around inland transportation are always based on a pick-up...
What types of modalities are used to arrange inland transportation?
For arranging inland transportation there are three types of modalities we use -...
What is intermodal trucking?
A form of freight transportation that moves goods in special containers on truck...
What is intermodal transportation?
Intermodal transportation means moving large-sized goods in the same steel-based...
What is inland transportation?
Inland transportation covers all transport activities that go over land, i.e. al...
How can I quote or get prices for inland transportation (truck, rail or barge)?
When searching the origin and destination for your desired route, you can choose...
Are there additional costs for Inland Services?
In Twill, we can offer you several inland services in addition to ocean shipping...
How are inland rates, inland services, trucking, barge or rail for my cargo calculated?
Prices are quoted on the basis of the net cargo weight as provided and indicated...
What is expected of me?
Twill has been designed to be easy to use - whether you're a logistics veteran o...

Value Protect

What is Value Protect?
Protecting your cargo is vital, but did you know, with traditional insurance mos...
What is the difference between Value Protect and traditional Insurance?
With traditional insurance most of the risk of losses or damages sits with the c...
What are the Benefits of Value Protect?
Twill has been designed to support people like you – and with Value Protect the ...
How can I process a claim?
You can process a claim at any time by contacting us at - twillsupport@maersk.co...
How can I apply, add or request Value Protect for my shipment?
Value Protect can be added during the booking process. Simply progress through y...

Ocean transportation / Carrier haulage

How are rates quoted for shipping cargo
In Twill, we can offer you several inland services in addition to ocean shipping...

Other logistics services

Can you provide contacts for buyers in different countries?
Unfortunately we cannot provide information on other customers....
Can you provide contacts for providers in different countries?
Unfortunately we cannot provide information on other customers....
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