Products and services

Customs Clearance

What are Harmonised System (HS) codes?

HS stands for “Harmonised System” and it is the international standardised syste...

What is a tariff code?

A tariff code is a unique code which is documented in the Harmonised System (HS)...

Where do I submit my customs documentation?

If you need to send us your customs documents for container clearance, please co...

What is a T1 document?

The T1 shipping note is a customs document used in cross-border movement of good...

How can I request certificates?

If you need to request a certificate, please contact us via email or chat....

What can I expect when choosing Twill's customs services?

When you buy customs services from Twill you can expect a global team of customs...

What is a T2L document?

The T2L document is issued in each branch of the customs office in the place whe...

What information and documentation will be required from me for customs clearance?

As a minimum requirement, we will ask you to upload a copy of the packing list a...

Will I be informed about the status of my customs clearance?

When you have selected us to handle your customs clearances you will be able to ...

What is a certificate of origin (CO)?

A certificate of origin (CO) is a document declaring in which country a commodit...

How long does customs clearance take?

Typically, customs clearance takes less than 24 hours. If your paperwork is lack...

What is an HTS code?

An HTS (or HS) code stands for Harmonized System or Harmonized Tariff Schedule. ...

What are customs clearance services?

Customs clearance involves the preparation and submission of documentation that ...

Can I buy customs clearance services after I have placed my booking?

After you have placed your booking on Twill you are able to still buy customs cl...

How can I get a customs clearance quote or price?

Our prices for taking care of the actual clearance formalities are available on ...