Products and services

What is expected of me?

Twill has been designed to be easy to use – whether you’re a logistics veteran or have no logistics experience at all. If you sign-up to Twill and want to make a booking, you’ll need to know what you are wanting to ship and where you are wanting to ship it from/to.

Having the details of your cargo to hand while you make the booking will be helpful. But don’t worry if you’re unsure of anything, our 24/7 award-winning care team are there for you through the whole process. If you have any questions, or just want to be guided through the process, they can do it for you.

We also require that, for any booking the commitment on your behalf, you deliver the containerised cargo for shipment before the cut-off time(s) as indicated in the Booking Confirmation.

Inland transportation

Can I decide which modalities are being used?
You are not able to select the modality of your inland transportation online. We...
Can I decide which routing the shipment should follow?
You are not able to customise the routing offered to you on the Twill platform. ...
What happens if unexpected waiting time occurs?
In the unfortunate event that unexpected waiting time occurs during inland trans...
What is the difference between chassis delivery and sideloader delivery?
The prices we display around inland transportation are always based on a pick-up...
What types of modalities are used to arrange inland transportation?
For arranging inland transportation there are three types of modalities we use -...
What is intermodal trucking?
A form of freight transportation that moves goods in special containers on truck...
What is intermodal transportation?
Intermodal transportation means moving large-sized goods in the same steel-based...
What is inland transportation?
Inland transportation covers all transport activities that go over land, i.e. al...
How can I quote or get prices for inland transportation (truck, rail or barge)?
When searching the origin and destination for your desired route, you can choose...
Are there additional costs for Inland Services?
In Twill, we can offer you several inland services in addition to ocean shipping...
How are inland rates, inland services, trucking, barge or rail for my cargo calculated?
Prices are quoted on the basis of the net cargo weight as provided and indicated...
What is expected of me?
Twill has been designed to be easy to use - whether you're a logistics veteran o...
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