Can I amend the bookings after the booking has been confirmed?
Once you have received the booking confirmation we will open up for processing any amendment or change request you might want to submit.
Amendments and changes
- Are there details that cannot be amended?
- Once you have placed the booking and received your booking confirmation, there a...
- What are the parameters of the “Free Amendment”? What is included and what is not?
- Free amendment means that requesting changes or amendments are free....
- Can I split my booking into two or more individual shipments?
- Once you have placed the booking and received your booking confirmation, we are ...
- Can I change the departure date of my shipment?
- If you want to change the departure date of your shipment, you can do this on ou...
- Why is a change of equipment size/type considered a cancellation?
- When we receive a booking on Twill, we start planning the loading of our vessels...
- Can I amend the bookings after the booking has been initiated?
- Once your booking has been initiated you will need to wait for a booking confirm...
- Can I amend the bookings after the booking has been confirmed?
- Once you have received the booking confirmation we will open up for processing a...
- Can I merge several of my bookings into one?
- Once you have placed two or more bookings and received your booking confirmation...
- Can I add or delete equipment in my booking?
- Yes, you can. If you need to add or delete containers, you can do so but it is s...
- Can I change the size or type of container for my shipment?
- Yes, you can. However, your booking is subject to: Repricing, Cancellation fee, ...
- Can I change the destination (COD) of part of my cargo?
- Unfortunately this is not supported yet in Twill. You will need to create a new ...
- Can I change the origin (COO) of part of my cargo?
- Unfortunately this is not supported yet in Twill. You will need to create a new ...
- Can I amend the vessel or container type after a booking is submitted?
- f you wish to make these changes, please contact our customer care team. Note: I...
- Can I change the origin (COO) of my shipment?
- Yes, you can change the origin of your shipment, however, this is subject to rep...
- Can I amend the description of my cargo after booking?
- You can amend the description of your cargo after booking. However, this can aff...
- Can I change the destination (COD) of my cargo?
- You can change the destination of your cargo. Please note, if the change of dest...
- Can I change the vessel my shipment is on?
- If you need to change to a different vessel or voyage than the one of the origin...