Shipment management

Are there details that cannot be amended?

Once you have placed the booking and received your booking confirmation, there are certain details that will no longer be available for amendments or changes, depending on the stage of the shipment journey. Any amendment or changes requested to the original booking may change the price which was originally displayed and agreed upon at booking stage.

Amendments and changes

Can I amend the bookings after the booking has been confirmed?
Once you have received the booking confirmation we will open up for processing a...
Can I split my booking into two or more individual shipments?
Once you have placed the booking and received your booking confirmation, we are ...
Can I merge several of my bookings into one?
Once you have placed two or more bookings and received your booking confirmation...
Can I add or delete equipment in my booking?
Yes, you can. If you need to add or delete containers, you can do so but it is s...
Can I amend the bookings after the booking has been initiated?
Once your booking has been initiated you will need to wait for a booking confirm...
Are there details that cannot be amended?
Once you have placed the booking and received your booking confirmation, there a...
Can I change the destination (COD) of part of my cargo?
Unfortunately this is not supported yet in Twill. You will need to create a new ...
Can I change the departure date of my shipment?
If you want to change the departure date of your shipment, you can do this on ou...
Can I change the size or type of container for my shipment?
Yes, you can. However, your booking is subject to: Repricing, Cancellation fee, ...
What are the parameters of the “Free Amendment”? What is included and what is not?
Free amendment means that requesting changes or amendments are free....
Why is a change of equipment size/type considered a cancellation?
When we receive a booking on Twill, we start planning the loading of our vessels...
Can I change the origin (COO) of part of my cargo?
Unfortunately this is not supported yet in Twill. You will need to create a new ...
Can I amend the vessel or container type after a booking is submitted?
f you wish to make these changes, please contact our customer care team. Note: I...
Can I change the origin (COO) of my shipment?
Yes, you can change the origin of your shipment, however, this is subject to rep...
Can I amend the description of my cargo after booking?
You can amend the description of your cargo after booking. However, this can aff...
Can I change the destination (COD) of my cargo?
You can change the destination of your cargo. Please note, if the change of dest...
Can I change the vessel my shipment is on?
If you need to change to a different vessel or voyage than the one of the origin...
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