Shipment management

Can I change the departure date of my shipment?

If you want to change the departure date of your shipment, you can do this on our platform. A change in rates will be applied and communicated to you.

Amendments and changes

Can I amend the bookings after the booking has been confirmed?
Once you have received the booking confirmation we will open up for processing a...
Can I split my booking into two or more individual shipments?
Once you have placed the booking and received your booking confirmation, we are ...
Can I merge several of my bookings into one?
Once you have placed two or more bookings and received your booking confirmation...
Can I add or delete equipment in my booking?
Yes, you can. If you need to add or delete containers, you can do so but it is s...
Can I amend the bookings after the booking has been initiated?
Once your booking has been initiated you will need to wait for a booking confirm...
Are there details that cannot be amended?
Once you have placed the booking and received your booking confirmation, there a...
Can I change the destination (COD) of part of my cargo?
Unfortunately this is not supported yet in Twill. You will need to create a new ...
Can I change the departure date of my shipment?
If you want to change the departure date of your shipment, you can do this on ou...
Can I change the size or type of container for my shipment?
Yes, you can. However, your booking is subject to: Repricing, Cancellation fee, ...
What are the parameters of the “Free Amendment”? What is included and what is not?
Free amendment means that requesting changes or amendments are free....
Why is a change of equipment size/type considered a cancellation?
When we receive a booking on Twill, we start planning the loading of our vessels...
Can I change the origin (COO) of part of my cargo?
Unfortunately this is not supported yet in Twill. You will need to create a new ...
Can I amend the vessel or container type after a booking is submitted?
f you wish to make these changes, please contact our customer care team. Note: I...
Can I change the origin (COO) of my shipment?
Yes, you can change the origin of your shipment, however, this is subject to rep...
Can I amend the description of my cargo after booking?
You can amend the description of your cargo after booking. However, this can aff...
Can I change the destination (COD) of my cargo?
You can change the destination of your cargo. Please note, if the change of dest...
Can I change the vessel my shipment is on?
If you need to change to a different vessel or voyage than the one of the origin...
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