Shipment management

How long are rates valid?

Spot rates are valid the moment you see them! If you wish to have a fixed rate for 1 month, you can select it directly in our platform.

Quote

How can I get a quote for the VGM service?
Since the quote may differ from country to country, contact your local support f...
How long are rates valid?
Spot rates are valid the moment you see them! If you wish to have a fixed rate f...
I can’t find schedules or quotes for the origin and destination that I need, who should I contact?
If you don't find a quote or a schedule, please contact our support team. You ca...
How often do rates change?
Our instant competitive prices change according to the available space on the ve...
What are the tariffs for Demurrage and Detention (Also known as DnD or D&D)?
During the booking process, in Step 2, where you can select your desired route, ...
How can I get quotes for FMC regulated trades?
If you ship to or from FMC regulated trades, you can search our instant competit...
Are rates subject to any additional charges?
What you see on Twill is what you need to pay. Our customer care team will proac...
How can I request a fixed price?
That's all easy to do within our platform! Just follow the booking process and y...
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