Are rates subject to any additional charges?
What you see on Twill is what you need to pay.
We try to limit the surprise charges as much as possible in Twill, but if any additional charges do incur due to unforeseeable issues, our customer care team will proactively reach out to you and support you to mitigate the damages.
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- How long are rates valid?
- Instant rates are valid the moment you see them! They follow the market, reflect...
- How can I get a quote for the VGM service?
- Since the quote may differ from country to country, contact your local support f...
- What are the tariffs for Demurrage and Detention (Also known as DnD or D&D)?
- During the booking process, in Step 2, where you can select your desired route, ...
- How often do rates change?
- Our instant competitive prices change according to the available space on the ve...
- How can I get quotes for FMC regulated trades?
- If you ship to or from FMC regulated trades, you can search our instant competit...
- I can’t find schedules or quotes for the origin and destination that I need, who should I contact?
- If you don't find a quote or a schedule, please contact our support team. You ca...
- Are rates subject to any additional charges?
- What you see on Twill is what you need to pay. Our customer care team will proac...