FAQ / Shipping
What is the ‘Select a partner to book for them’ option I see on the website?
Can I ask for more DND (Demurrage and Detention)?
Can I ask for additional free time?
Do you accept personal effects shipments?
If a ship does not leave, who will pay the costs?
What happens if inland service delivery times are not met for the delivery time and date?
What happens if my shipment or cargo is rolled?
What does is it mean that my shipment or cargo is rolled?
If I have several containers in my booking can I amend one of them?
If I have several containers in my booking can I cancel one of them?
What happens if I cannot deliver my cargo on time?
What happens if the shipping instructions are not submitted in time?
What is the shipping instructions deadline?
How can I track my cargo? What about my buyer/supplier?
Is there any restriction on equipment or commodity types I can book?
What are the ‘tasks’ in my booking overview?
How do I submit the Verified Gross Mass for my container?
How do I submit my shipping instructions?
System is not working and I need to submit my VGM or shipping instructions. What can I do?
How can authorize my supplier to open bookings on my behalf?
What is the two-way commitment?
How can I specify date/time of pick-up and other relevant information?
Are all Incoterms available on Twill?