Shipping

Suez Canal Update

What is the impact that we will see on further equipment shortages and flows given the state of equipment currently?
For every day the Canal remains blocked, the ripple effect on global capacity an...
What has happened in the Suez Canal and why it is impacting international trade?
The container ship Ever Given was en route from Yantian, China, to the Port of R...
What is the current situation – has the shipped moved from the Suez Canal or is it still stuck?
Engineers “partially refloated” the container ship Ever Given on Monday, 29th Ma...
How many vessels does Maersk anticipate rerouting and how will Maersk reroute?
The impact on the global supply chain as a result of the vessel blockage in the ...
What is Twill doing to keep me informed about my shipment?
We at Twill are observing the situation closely together with Maersk, following ...
What are the options to change routings to other transportation modes where cargo has not yet been loaded on to a vessel?
For critical shipments we recommend that you reach out to your local sales repre...
If vessels reroute along unsecure areas of eastern Africa what are contingency plans for security?
The route takes the vessels outside of the Gulf of Guinea. Maersk is constantly ...
How many vessels will Maersk keep at the Suez Canal?
We remain hopeful that the blockage will be cleared as soon as possible to allow...
Which Maersk vessels are currently waiting to pass the Canal?
For detailed information on Maersk vessels at or en route to the Suez Canal, ple...
What are you doing to mitigate the impact this will have on global supply chains?
The impact will continue well beyond the physical removal of the vessel and toge...
Where can I find further information on the current situation?
Please head over to Maersk's advisories on this situation for further informatio...

Current Shipping Situation

Where can I find more information on the current shipping situation?
We know that you might look for further updates. Check out our knowledge hub for...
How quickly will I know if my booking is accepted?
We are committed to confirming or updating shipments as soon as possible. You wi...
What happens to my cancelled booking if I already have picked up my container(s)?
Please reach out to our customer care team. They will support you in creating a ...
When will the current shipping situation go back to normal?
We don’t have a timeline yet due to the capacity issues changing every day – we ...
Why are we experiencing port congestion in the shipping industry?
Vessels do not reach ports when scheduled, as they face longer waiting times to ...
What is happening in shipping these days and why?
2020 has experienced huge swings in international trade. This has caused a speci...

Cargo Information

How can authorize my supplier to open bookings on my behalf?
After logging in, click on your username on the top-right, and select ‘Company P...
How can I track my cargo? What about my buyer/supplier?
Both buyer and supplier can track a shipment by clicking on it in the 'Shipment'...
Is there any restriction on equipment or commodity types I can book?
On Twill you can book dry cargo in 20-40-45 (HC) box containers. You cannot book...
How can I specify date/time of pick-up and other relevant information?
Twill suggests a date of pick up according to the selected vessel. As soon as th...
What happens if I cannot deliver my cargo on time?
If you fail to notify Twill of cancellation of part or all cargo or fail to deli...
If I have several containers in my booking can I cancel one of them?
You can cancel any container in your booking. However, there may be a cancellati...
If I have several containers in my booking can I amend one of them?
Yes, you can amend any of the containers in your booking through our platform!...
What does is it mean that my shipment or cargo is rolled?
1. You will receive a notifications from us informing you of the situation and p...
What happens if my shipment or cargo is rolled?
1. You will receive a notifications from us informing you of the situation and p...
What happens if inland service delivery times are not met for the delivery time and date?
The pick up time in the Booking Confirmation is an indication only, which we wil...
System is not working and I need to submit my VGM or shipping instructions. What can I do?
Please contact our customer care team if you encounter any system issues! We wil...
What are the ‘tasks’ in my booking overview?
These are the actions required to make sure the cargo meets all requirements for...
What is the shipping instructions deadline?
This the deadline for you to upload shipping instructions to our Twill platform ...
How do I submit the Verified Gross Mass for my container?
Open your booking from the Dashboard and click on the......
What happens if the shipping instructions are not submitted in time?
If the shipping instructions are not uploaded on time, your shipment will be rol...
How do I submit my shipping instructions?
Open your booking from the Dashboard and click on the 'Start' button next to the...
Are all Incoterms available on Twill?
Twill is compliant with all Incoterms, but we are not able to provide insurance ...
Do you accept personal effects shipments?
We do accept personal effect shipments, but only if the shipment is booked by a ...

Booking Steps

Can I ask for additional free time?
We have ensured market-relevant free time to be part of our standard offering. S...
What is the ‘Select a partner to book for them’ option I see on the website?
If you have been authorised by your buyer to open bookings on their behalf, you ...
How can I open FOB or EXW shipments if I am not the freight payer?
If you sell Free On Board (FOB) or Ex-Works (EXW), you can either ask your buyer...
Can I ask for more DND (Demurrage and Detention)?
Demurrage and detention depends on the import and export locations. You can see ...
How can I open a new booking on Twill?
Log in to your Twill account, and place a new booking by clicking on “Start Book...
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