Shipping

Can I ask for additional free time?

We have ensured market-relevant free time to be part of our standard offering. Should you need to keep the container for a longer period, you have transparency of the additional cost per day on the platform under ‘charge details’.

Booking Steps

Can I ask for more DND (Demurrage and Detention)?
Demurrage and detention depends on the import and export locations. You can see ...
Can I ask for additional free time?
We have ensured market-relevant free time to be part of our standard offering. S...
What is the ‘Select a partner to book for them’ option I see on the website?
If you have been authorised by your buyer to open bookings on their behalf, you ...
How can I open FOB or EXW shipments if I am not the freight payer?
If you sell Free On Board (FOB) or Ex-Works (EXW), you can either ask your buyer...
How can I open a new booking on Twill?
Log in to your Twill account, and place a new booking by clicking on “Start Book...
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