Shipping

Can I cancel a booking?

You can cancel your booking via our platform. Depending on the stage of your shipment journey and when you decide to cancel your booking, additional costs may occur to secure the return of the empty equipment and cargo. Please note that according to our loading priority and two-way commitment rule, the cancellation will imply either a cancellation or no show fee depending on the timelines of the cancellation.

Booking Confirmation

Will my suppliers or buyers be informed about the booking I have placed?
During the booking process, you are asked to provide your suppliers' or buyers' ...
What if details are missing on my booking confirmation?
Every booking confirmation contains relevant details for your cargo's transport ...
What do I need to pay attention to after I have placed my booking?
Depending on your role in the booking journey, you will have different tasks to ...
What could be the reasons that my booking confirmation was never released?
In case the booking confirmation takes more than two days to be released, there ...
How long does it take to confirm a booking?
We are committed to confirming or updating all booked shipments as soon as possi...
How do I know if my booking is confirmed?
Once your booking has been confirmed, a booking confirmation containing relevant...
Can I cancel a booking?
You can cancel your booking via our platform. Depending on the stage of your shi...
Can my buyers and suppliers also track the cargo?
Both buyers and suppliers can track a shipment by clicking on it in the platform...
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