Shipping

Are all Incoterms available on Twill?

Twill is compliant with all Incoterms, but we are not able to provide insurance coverage yet. We detail all of the incoterms we cover – as well as helpful advice and guidance on what Incoterms might be best for you – in our white paper. Have a look for more information: https://www.twill.net/incoterms

Cargo Information

How can I track my cargo? What about my buyer/supplier?
Both buyer and supplier can track a shipment by clicking on it in the 'Shipment'...
Is there any restriction on equipment or commodity types I can book?
On Twill you can book dry cargo in 20-40-45 (HC) box containers. You cannot book...
How can authorize my supplier to open bookings on my behalf?
After logging in, click on your username on the top-right, and select ‘Company P...
How can I specify date/time of pick-up and other relevant information?
Twill suggests a date of pick up according to the selected vessel. As soon as th...
What happens if I cannot deliver my cargo on time?
If you fail to notify Twill of cancellation of part or all cargo or fail to deli...
If I have several containers in my booking can I cancel one of them?
You can cancel any container in your booking. However, there may be a cancellati...
If I have several containers in my booking can I amend one of them?
Yes, you can amend any of the containers in your booking through our platform!...
What does is it mean that my shipment or cargo is rolled?
1. You will receive a notifications from us informing you of the situation and p...
What happens if my shipment or cargo is rolled?
1. You will receive a notifications from us informing you of the situation and p...
What happens if inland service delivery times are not met for the delivery time and date?
The pick up time in the Booking Confirmation is an indication only, which we wil...
If a ship does not leave, who will pay the costs?
Our two way commitment product features competitive pricing with a loading guara...
When do the loading and equipment guarantees come into effect?
Always! No matter if you book with a spot rate or with a fixed 1 month, we will ...
System is not working and I need to submit my VGM or shipping instructions. What can I do?
Please contact our customer care team if you encounter any system issues! We wil...
What are the ‘tasks’ in my booking overview?
These are the actions required to make sure the cargo meets all requirements for...
What is the shipping instructions deadline?
This the deadline for you to upload shipping instructions to our Twill platform ...
How do I submit the Verified Gross Mass for my container?
Open your booking from the Dashboard and click on the......
What happens if the shipping instructions are not submitted in time?
If the shipping instructions are not uploaded on time, your shipment will be rol...
How do I submit my shipping instructions?
Open your booking from the Dashboard and click on the 'Start' button next to the...
What is the two-way commitment?
If we fail to load your cargo within 3 days before or after the scheduled depart...
Are all Incoterms available on Twill?
Twill is compliant with all Incoterms, but we are not able to provide insurance ...
Do you accept personal effects shipments?
We do accept personal effect shipments, but only if the shipment is booked by a ...
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